Gonna call bull on the bolded.
For people asking for more scales you wouldn't actually have to change the MODEL or animations at all, you could just make it a texture and keep the plate scales they have now ... simple as as that. Would be like this, you don't have to add MUCh to the model they have now to get a more scaly, beast like look to the skin. That's something they may have planed for now or may add in if enough players make a fuss about it this early on in the reveal.
As for not being able to please everyone with one race, I disagree with the notion that that's grounds to not TRY to please more people. I think that the humans are a great example of this. You have two tribes of humans that look fairly different and cover the range of people who want bigger, bad ass women and men and those who want cute or smaller and such people. They could have tried the same here, make one tribe what they are now and the other with bigger, bad ass women and more beastly options for both tribes.
And if they truly DO have a ton of options for the new race that covers things that some people want already then that's great ... but we haven't seen this yet so we can't just assume that.
Why play just Lalafel? I can play any other race in this game and have less sexual dimorphism than wuts presented in this race ... cause no other race has the default height difference at 2 heads.
It's a fantasy race ... but this game isn't exactly drowning in race options. So this new race at the very least offers a new and interest body shape for males and ... not so much at all for female characters.
So you heard people being ok with it because they think the huge company behind this game thinks it would be a waste of time and money. I have heard people actively against more options because they don't like looking at "ugly characters" and they use money and resources as their defense for why asking for it is being ungrateful and whiny.
And I take your TERA example and counter you a GW2! From wut I see on the census, sure, 50%ish of players play the human race or the big human race (norn). But the other 50%? They play the plaint people race that have options for crazy bark faces and plaint hair and glowing body patterns/ the creepy looking lil people race of big headed deamon things/ the ugly cat monster race that runs on all 4s. And they play those 3 in equal parts pretty much. And that's a "b2p" game .. not a sub based game. They somehow have the time, money and resources to handle ugly cat monster race that runs on all 4s yet that would be a "waste" in this game.
As for the cat idea it wouldn't make sense to make a 2nd cat race when you could just give people the option with in the current race. Giving the option wouldn't negatively effect current kitty people. Heck, they could make it a 3rd tribe.
This.
To me it seems clear that this isn't a race added in to draw in new people ... it's a race for people who are more so happy with what they have and might wanna make a buff human dude with horns or turn their kitty girl into a ... horned girl. It's strange to me that they don't seem to want to give much incentive to using the Fantasia in the cash shop. Making furry cat people options with coat patterns and more cat features alone would likely make tons of people grab one. I'd use one right now cause I made a much better roe alt that I want as my main but I'm not sure if I should bother if it's just to change the face and skin and not for, say, body shape options as well.
A sign that they truly want to tap into untapped markets would be them making a race that's not like anything we have now ... like wuts in many other MMOs as well as the only MMO I have heard them say is something they should be worried about (Again, that's EQN. A game where players can be humans or sexy elves/ dark elves or dwarfs or huge Orgs or Big Pretty cat people who run on all 4s or Iksar so far with the possibly of being anything from Frog or Rat people to who knows wut in the final game)