Myth Message being used to excluded players

[Mishini_Dracoto]

And I will post again that they can and do in fact get involved.

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It's all about *how* you report it.

Open support -> Frequently Asked Questions -> Prohibited Activities in Final Fantasy XIV - > File Report

*Every* time I file a report this way, a GM personally contacts me in game (even if its like 4-6 hours later)

I *have* reported people for abusing the 'kick' feature this way, GM's have directly told me (apologizing for it happening) via a /tell conversation with them saying they are opening an investigation with each incident I've reported and thanking me for reporting them. Abusing vote kick, according to the GM's I have personally talked to in game, is reportable because it affects *your* game experience.

The best response I've had with GM's after I report something, was about 24 hours later, and it was using the messaging system, not a /tell in game.

I submitted all of my GM Reports the same way you just described.

I have also previously worked as a complaint manager for a fortunate 250 company, so I made sure to write it in a fashion that both clearly accents my distress while being professional at the same time, and providing as much detail to the situation as I can.

I Enjoy the game. I enjoy the subcommunity I currently play with / alongside. I have a HUGE appreciation for Naoki Yoshida & his Develpment team. For the most part, the community team seems very interested and dedicated to keeping the Forums as a good/welcoming/app place. (As much as internet forums can be)

The In Game GM's are a huge weak point in this structure. If anything was ever done about any of the GM calls I've put in. (maybe 4 or 5) I am completely unaware. I think I was only contacted about a single issue, it was a reply that asked me for more info, had specific questions. I responded and answered each question one at a time. When I responded, I eventually got exactly the same questions as a reply to my answers, and I don't think I ever received closure, just it was automatically closed after X number of days. This seems to be common feedback on the forums when people discuss GM Reports.

[Rhas]

The best response I've had with GM's after I report something, was about 24 hours later, and it was using the messaging system, not a /tell in game.

I submitted all of my GM Reports the same way you just described.

I think its a matter of whether or not you are online when they get to it. For example, the very last one I submitted around 9am in the morning and the GM sent me a tell just as our FC coil group started at 6pm. They apologized for it being so long because of a technical issue on their side but resolved the issue (opened an investigation) through a /tell conversation (making our Coil group go on about a 5 minute break so I could actually pay attention to the fight instead of doing it and being in /tells with the GM. The FC group was.. is this about the same issue as last week? lol ME: I think they just like interrupting our coil group ;P)

Actually it was the 2nd week in a row they answered during my weekly coil group lol But in any case, I'm on Pacific US time. I don't actually file many reports but every time I do I get an in person GM response.