^This pretty much. It's the player's responsibility to check what they're buying is actually what you want. The common retail mantra 'all sales are final' and all that.
And yet games like wow made that a priority? Seriously stop victim blaming and actually give feedback to the problem. It happens, and you have to go around hoops to fix it. Having an automated system in place for these kind of events not only makles the playerbase happy but it also alleviates some of the support ticket congestion. Win Win for SE imo
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