This is one the things I'm not getting from most folks that hate the cash shop. You're okay buying a book or CD that has an in game minion attached, or paying for an extra account for the draught chocobo, or paying for a premium subscription for the fat chocobo, but you get angry when we want to buy things like that directly. Somehow that latter thing is a cash grab but the former isn't? It's the same thing!
Post from Shadray showing reason and civil behavior and asking for patience: 1 like
Post from Ladon telling the users to bully people who use the cash shop: 7 liikes
as you put it SongJoohee
The suggestion feature in game provides them with another source of feedback, as does external electronic communications (tweets and emails).I know it's not much to go on but that alone tells all you need to know.