Some people will tell you that the income from the cash shop will make the game better for everyone.

Personally, I think those people just don't realize that the stuff they're buying from the cash shop was made using our subscription money and should have been put in the game for us to aquire in the first place, not sold for more money. From now on, some development hours will flow into making minions, mounts etc. for sale in the cash shop, hours that would have otherwise flown into making minions, mounts etc. for us to earn in-game.
So far, I felt like paying our subscription granted us access to everything the game had to offer. Well, not anymore, now.