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  1. #1
    Community Rep Camate's Avatar
    Join Date
    Mar 2011
    Posts
    630
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    (41)
    Devin "Camate" Casadey - Community Team

  2. #2
    Player
    DarkStaoneDragon's Avatar
    Join Date
    Sep 2013
    Posts
    351
    Character
    Dark Drakon
    World
    Coeurl
    Main Class
    White Mage Lv 70
    Quote Originally Posted by Camate View Post
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    Thank you for your reply you helped alot of us out that was wondering how to pay our sub plus retainers with paypal. I wish i could like your post more! Thank you again.
    (0)

  3. #3
    Player
    MageBlack's Avatar
    Join Date
    Oct 2013
    Posts
    1,715
    Character
    Sora Burakku
    World
    Zalera
    Main Class
    Thaumaturge Lv 90
    Quote Originally Posted by Camate View Post
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    Best news I've heard in a while! You guys rock! I knew it was just a matter of time!
    (0)

  4. #4
    Player
    Kiara's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,462
    Character
    Kiara Silvermoon
    World
    Masamune
    Main Class
    Gladiator Lv 60
    Quote Originally Posted by Camate View Post
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    Hi Camate,

    Excellent! Please continue to pass on our "vote" to get PayPal as a payment option for players around the world.

    It only helps retain subscribers for XIV.
    (0)

  5. #5
    Player Kaze3434's Avatar
    Join Date
    Mar 2014
    Location
    Old Grid
    Posts
    1,016
    Character
    Rumina Asou
    World
    Cactuar
    Main Class
    Archer Lv 70
    Quote Originally Posted by Camate View Post
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    while i love that a paypal option is coming, the suggestion to call the Support Center is ugh at best. of the calls made by myself and a few friends, its generally "the cause if because of your bank" being the only answer we ever get.
    (1)

  6. #6
    Player
    Tupsi's Avatar
    Join Date
    Feb 2012
    Posts
    3,149
    Character
    Odsarzol Que
    World
    Balmung
    Main Class
    Arcanist Lv 80
    Quote Originally Posted by Kaze3434 View Post
    while i love that a paypal option is coming, the suggestion to call the Support Center is ugh at best. of the calls made by myself and a few friends, its generally "the cause if because of your bank" being the only answer we ever get.
    Which is true 99% of the time, whether it wants to be accepted or not - Banks are extremely touchy, especially if your IP changes around or you choose to do it through your smart phone instead of computer/vice versa.. Especially in this time of heightened identy theft and recent major security breech of a major bank.
    (0)

  7. #7
    Player Kaze3434's Avatar
    Join Date
    Mar 2014
    Location
    Old Grid
    Posts
    1,016
    Character
    Rumina Asou
    World
    Cactuar
    Main Class
    Archer Lv 70
    Quote Originally Posted by Tupsi View Post
    Which is true 99% of the time, whether it wants to be accepted or not - Banks are extremely touchy, especially if your IP changes around or you choose to do it through your smart phone instead of computer/vice versa.. Especially in this time of heightened identy theft and recent major security breech of a major bank.
    normally i would agree, but when i call my bank and tell them to let the next charge go thru and still get there error, AND my bank never got a charge, im inclined to think its on SE
    (0)

  8. #8
    Player
    Alion's Avatar
    Join Date
    May 2014
    Location
    Limsa Lominsa
    Posts
    14
    Character
    Levkin Vaiwahir
    World
    Diabolos
    Main Class
    Arcanist Lv 36
    Quote Originally Posted by Camate View Post
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    Thanks a lot for the effort and the response to this thread, I hope it gets implemented soon enough.
    (1)

  9. #9
    Player
    Lemonaid's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lomisa
    Posts
    27
    Character
    Lemon Aid
    World
    Behemoth
    Main Class
    Machinist Lv 60
    Quote Originally Posted by Camate View Post
    Greetings,

    We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

    We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.
    I still think you are losing some players. I pay by auto renew on my CC, but most of my FC and LS friends are from latin amererica, where international cards are not distributed among everyone, so PayPall still keeps them locked out. They used to buy crysta by Boleto. League of Legends and other games have implemented a latin gateway called Boa Compra that seems to be going very well.

    Would be good if we could hear something about it.
    (0)