FFXI did a lot right and felt pretty epic. FFXIV has had its epic moments (for me it was AK or doing HM primals for the first time). However, things that are wrong with FFXIV (in my personal opinion) are:

- Itemization (Just bigger numbers on gear, no special traits, boring)
- Customization (No character builds or decisions to make)
- Hunts (mindless zerg fests, rewards too great for what they are)
- Repetition of content (more primals, HM dungeons, Coil, tomes, same old pattern)
- Content for endgame gear not varied enough (Coil, tomes)
- Team rope jumping is frustrating (feeling of being held back by others)
- Open world mobs too easy (no sense of world danger)
- Everything is instanced (no need to explore)
- Overboard on daily/weekly lockouts (sense of logging in to do a checklist every day/week)
- Missing player conveniences (being able to queue with chocobo out, for example)
- Hyped content that is disappointing (housing too expensive)

I know not everyone will agree with this list but I see these complaints a lot and I agree with all of them despite the fact that I do enjoy FFXIV overall. I really don't think I will stay for the long term if the game's direction doesn't change somewhat.