with playspan discontinued will hurt the game

[Alion]

That seems like a poor solution, which requires me a lot of time and doesn't guarantee a thing, for an issue that is SE's responsibility, since they removed my preferred method of payment without an apparent reasonable reason. In my country, debit cards that can make on-line transactions are rare, we usually need a credit card for that, banks have their reasons (which I sincerely don't understand), so your solution presents more problems than it should.

[MageBlack]

That seems like a poor solution, which requires me a lot of time and doesn't guarantee a thing, for an issue that is SE's responsibility, since they removed my preferred method of payment without an apparent reasonable reason. In my country, debit cards that can make on-line transactions are rare, we usually need a credit card for that, banks have their reasons (which I sincerely don't understand), so your solution presents more problems than it should.

In SE's defense they did not remove the PayPal option, it was through a third party that went belly up. they left and so did the paypal option. its not like they had a direct paypal button and then removed it. it was still a lot of messing around when three simple steps has me paying via paypal in any other online store I use.

[Camate]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

[DarkStaoneDragon]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

Thank you for your reply you helped alot of us out that was wondering how to pay our sub plus retainers with paypal. I wish i could like your post more! Thank you again.

[MageBlack]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

Best news I've heard in a while! You guys rock! I knew it was just a matter of time!

[Kiara]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

Hi Camate,

Excellent! Please continue to pass on our "vote" to get PayPal as a payment option for players around the world.

It only helps retain subscribers for XIV.

[Kaze3434]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

while i love that a paypal option is coming, the suggestion to call the Support Center is ugh at best. of the calls made by myself and a few friends, its generally "the cause if because of your bank" being the only answer we ever get.

[Tupsi]

while i love that a paypal option is coming, the suggestion to call the Support Center is ugh at best. of the calls made by myself and a few friends, its generally "the cause if because of your bank" being the only answer we ever get.

Which is true 99% of the time, whether it wants to be accepted or not - Banks are extremely touchy, especially if your IP changes around or you choose to do it through your smart phone instead of computer/vice versa.. Especially in this time of heightened identy theft and recent major security breech of a major bank.

[Kaze3434]

Which is true 99% of the time, whether it wants to be accepted or not - Banks are extremely touchy, especially if your IP changes around or you choose to do it through your smart phone instead of computer/vice versa.. Especially in this time of heightened identy theft and recent major security breech of a major bank.

normally i would agree, but when i call my bank and tell them to let the next charge go thru and still get there error, AND my bank never got a charge, im inclined to think its on SE

[Alion]

Greetings,

We understand the frustration that the removal of the PlaySpan, and by extension PayPal, billing option is having on customers that relied on it for paying for subscription fees or for the optional services like retainers.

We are currently working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card, please contact our Support Center for assistance.

Thanks a lot for the effort and the response to this thread, I hope it gets implemented soon enough.