VIP Tickets! What do you think? (NA Fan Fest)

[Freyar]

it really isnt asking much to use common sense and come to the conclusion that you may not all get upgrades [...]so the fact that your party is split lays solely on the person who upgraded without thinking of the fact that the party could be split up.

You can stop with the insults now. They don't help your position at all. It's pretty stupid, it's unacceptable to split parties like this. We knew it was a possibility to happen, this is just the reaction (planned reaction, mind you) with regards to what happens when our party is split.


I'm frustrated that this whole thing has been a mess, I'm frustrated that the person I'm going with will be in a separate thing all together, I'm frustrated that despite having the money ready, we had no real opportunity or chance to do this. Instead, they just open the floodgates and cross fingers. I'm not happy with it, and it should have been done much better.

As far as fixes now? There's a couple ways to do it. First: Allow VIP +1 for events. Second: Allow those who are in parties an opportunity to properly reserve a second batch of upgrade tickets in order to make the parties whole. Third: Allow for a cancellation of the VIP upgrade in order to make the parties whole again.

I'm pretty sure Freyar and I have been asking for all or nothing, and I think that's what we expected. The opportunity to either upgrade all tickets or not make it in and have no upgrades. (Just like if you managed to get in to purchase tickets, you could buy ?/4 that you needed.) You might not think of it as common sense, but that is what came naturally to us. So what is your point?

I expected the failures, but I was hoping it would work out regardless. Either way, it's still poor form as a host.

They stated the limitations and users proceeded at their own risk.

Not in the e-mails they sent, nor did they answer any of the questions I asked about what happens if a party is split or otherwise. They've ignored those questions.

That's not SE's fault. What you can do is leave feedback on the system for future changes and possibly make them use a different merchant in the future.

It is SE's fault as they chose the vendor. Not only did they choose the vendor, they chose to add a VIP ticket AFTER the first sale! How is this not SE's fault/issue?

You however seem to want them to wave a magical wand and fix everything for you exactly how YOU want it to be which is unrealistic.

It's not unrealistic to say "Oi, cancel the upgrade then."