I need to msg a Dev asap, My ticket was out side of the GM's services

[SoulKhan]

thanks yeah that is the one I keep submitting tickets to, Though they keep telling me its outside of a gm's service and that the dev's are the only ones who could help me. I played a game called RIFT since 2011 till recently off and on between FF ARR and I had this same issue on that game that the gm's were able to fix in seconds because trion owned the game they said. So if SE owns FF ARR and its pay to play they should be able to do the same thing if not more I am thinking...

[Aldora]

thanks yeah that is the one I keep submitting tickets to, Though they keep telling me its outside of a gm's service and that the dev's are the only ones who could help me. I played a game called RIFT since 2011 till recently off and on between FF ARR and I had this same issue on that game that the gm's were able to fix in seconds because trion owned the game they said. So if SE owns FF ARR and its pay to play they should be able to do the same thing if not more I am thinking...

The Customer Support is meant to handle issues a customer has. The customer should never (have to) contact the Developer directly. If the customer is experiencing an issue, it’s the job of the Customer Support Agent to relay the issue to the appropriate party (for instance the FFXIV Team). It should never be up to the customer to contact a developer directly for assistance.

That is what should happen, but what i’ve read on the forums, that’s not always the case and customers have been forwarded to the forums to make their issues know. On the other hand, the issue you are experiencing might be already being discusses/addressed.

If you are having technical issues concerning your account (for instance when it comes to payment), take a look at the Technical Support section of the forum, which you can find here:

Technical Support Section

If the issue is related to the game and can be considered to be a bug, you should make a post about it in the Bug Reports section of the forum, which you can find here:

Bug Reports Section

I believe that an e-mail address exists to report complaints you might have in regards to the way your inquiry was handled by the customer support, so that the FFXIV team can improve their customer support procedures internally. However, i can’t seem to find it through the search feature on the forums…

Maybe a Community Rep can assist there? /hint /hint (^_~ )

[Charisma]

Though they keep telling me its outside of a gm's service

Its another sentence for: We cant help you with your weird problem.

It is your fault in the first place, just level it up to max level and your problem is solved anyways.