The game isnt hard. The leveling system creates a sense of entitlement because the 99% of the game you can literally sleep through it's so insanely easy and effortless and takes up practically no time to accomplish. So when these players finally get to the 1 or 2 things in the game that are difficult, and they start actually dying, and are faced with the task of actually dedicating time to anything they lose their minds. It's just the way MMO's have become and there is no end in sight.