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  1. #1
    Player
    Gardes's Avatar
    Join Date
    May 2012
    Posts
    1,224
    Character
    Sileas Goode
    World
    Hyperion
    Main Class
    Culinarian Lv 51
    So I just got off customer support. They told me that they couldnt remove the billing lock they put on me for trying with a non american credit card. They said to me that the IP address and the credit card need to belong to the region the account belongs to (so wait, only americans, europeans and japan are allowed to pay with credit cards?).

    But here's the kicker: they told me that for every rejection, they invisibly lock your account, billing wise, for one day. Extra errors and rejection will add one more day (it stacks) but they wont tell you that. So if you try your credit card and then square rejects it, they will lock your account for one day (but not tell you). You won't know it and you will try again right after that error...and you get 2 day lock. Tried 4 times in 5 minutes? You got locked for 5 days without even knowing the lock even exists. I must have tried like 8 times or something.

    This is amazingly baffling.
    (2)

  2. #2
    Player
    QuCont's Avatar
    Join Date
    Feb 2014
    Posts
    426
    Character
    Q' Continuum
    World
    Shinryu
    Main Class
    Culinarian Lv 57
    Quote Originally Posted by Gardes View Post
    So I just got off customer support. They told me that they couldnt remove the billing lock they put on me for trying with a non american credit card. They said to me that the IP address and the credit card need to belong to the region the account belongs to (so wait, only americans, europeans and japan are allowed to pay with credit cards?).
    That sounds like a US problem. I'm paying to an EU account using an Asian card.

    I remember reading somewhere once that the problem was the stringent anti-fraud checks or something.
    (0)