The Customer Comes SECOND

[OSUBuckeye4]

So you see nothing wrong with them giving the cold shoulder to a paying customer? Who has shelled out money for a game, and is now denied satisfaction? Not for any reason, but for their need to make more money? I do believe how they answered me would suggest they should not be doing item restores at all. For instance, you bought the wrong Soldiery item. YOU clicked the wrong item. The soldierys were used correctly though. So if you sent in a request to be given the proper item, you should be denied. Am I not correct?

Yes, you should be denied.

You used your soldiery to purchase something, SE completed the transaction on their end.

They should not have to go into the database and change the transaction because you made an error.


Look at it this way...

If you're making a purchase at an unattended vending machine and hit Pepsi when you meant to hit Dasani... do you make a call to the vendor and ask them to send someone down to immediately right YOUR wrong?

No, the vending machine did what it was suppose to do. You made the mistake on your end.

If someone happens to be walking by that can open the machine and make the switch, you lucked out. It shouldn't be an expectation though. They reserve every right to say, "sorry, you messed up you gotta either buy a Pepsi or drink hte Dasani".

They have no obligation to reimburse you, because the machine worked as intended.



Now, if you put a dollar in and made your selection and the machine just ate your dollar. Yes, you should file a complaint (if you feel your dollar is that important to you) and the vendor should be obligated to return your dollar.

[Umo]

(if you feel your ears* is that important to you)

* Fixed.
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