The Customer Comes SECOND

[AshNStuff]

Yes, I don't see anything wrong with you being turned down. You're an adult. Learn to take a little bit of personal responsibility. If I discard something that's on me. I'm not sure I'd ever use their restore system.

Assuming he's an adult

[Regan]

To add another point: if the OP had asked ANYONE with ears if the hoods in game worked with your character, or were a pre-designed look, BEFORE using the fantasia, he would have been told they were pre-designed. Unless you pick the ears that exactly match the hood, it is going to look funny. Deal with it and move on. Don't show your head piece or whatever.

IMO, the GREATER injustice is the lack of ear space for the Miqo'te warrior helm in AF and AF2. EVERY other helm has room for my ears, but AF? NOOOOOO that would be too easy!

The fantasia worked as intended. OP was not able to preview the exact outfit in question, because you have to be naked before you can use Fantasia, but due diligence on the part of the "consumer" is expected by the company.

Recreating a character, aka "Fantasia of legend", is a serious lifestyle change and users are expected to really look into before deciding this is something they want. Remember, they are only selling a limited amount per account!

[Tule]

And those people successfully scammed SE. You didn't.

SE said if you used it "CORRECTLY or incorrectly". It wasn't a scam. It was what they allowed and were aware of. He can't do it now because the policy changed once they went up for sale and weren't so limited.

[Susanoh]

And those people successfully scammed SE. You didn't.

I can't believe I'm reading that someone considers it a scam if a customer requests assistance from a company and that company willingly assists that customer with exactly what they requested. Even by definition, that is the complete opposite of a scam. There are no hidden tricks or schemes in a customer requesting an item restore in an MMO and the company granting that restore.

Anyway, to the OP, since the early days of FFXI the best advice I've seen given when it comes to SE customer support is to just make sure you can avoid it whenever possible, and they really haven't done much to change that over the past decade. If I were you I'd try again with this particular case because their support can be wildly inconsistent (being told one thing by one rep and an entirely different thing by another), but in the future, double and triple check everything you do so that you never have to deal with them.

[Kimikryo]

So

You go to a market, buy a body lotion. You use the whole body lotion, but it didn't make you like the models showing it in the adds. Are you going back to the market demanding a refund?

Oh not only can you preview, what your character will look like. You can also make new characters and play around with their settings all you want. Don't like it? Delete it start anew! Like it? Safe the appearance data, delete it, use Fantasia and select the appearance data. Now you don't like it? Well I guess you need to make lemonade now.

[OSUBuckeye4]

So you see nothing wrong with them giving the cold shoulder to a paying customer? Who has shelled out money for a game, and is now denied satisfaction? Not for any reason, but for their need to make more money? I do believe how they answered me would suggest they should not be doing item restores at all. For instance, you bought the wrong Soldiery item. YOU clicked the wrong item. The soldierys were used correctly though. So if you sent in a request to be given the proper item, you should be denied. Am I not correct?

Yes, you should be denied.

You used your soldiery to purchase something, SE completed the transaction on their end.

They should not have to go into the database and change the transaction because you made an error.


Look at it this way...

If you're making a purchase at an unattended vending machine and hit Pepsi when you meant to hit Dasani... do you make a call to the vendor and ask them to send someone down to immediately right YOUR wrong?

No, the vending machine did what it was suppose to do. You made the mistake on your end.

If someone happens to be walking by that can open the machine and make the switch, you lucked out. It shouldn't be an expectation though. They reserve every right to say, "sorry, you messed up you gotta either buy a Pepsi or drink hte Dasani".

They have no obligation to reimburse you, because the machine worked as intended.



Now, if you put a dollar in and made your selection and the machine just ate your dollar. Yes, you should file a complaint (if you feel your dollar is that important to you) and the vendor should be obligated to return your dollar.

[Mandudez]

One time restore = ONE TIME RESTORE. End of story.

[Malamasala]

I want to point out that they probably did you a favor by denying your single restore chance. Who knows what you'll screw up in the future?

[BloodPact]

Based on the item restoration policy (http://support.na.square-enix.com/fa...la=1&kid=68222), he is eligible to request the item: "Following a GM investigation, if it is confirmed that an item can be restored, the item will be restored. The results should be sent after several days, but the investigation may take several weeks."
The item can clearly be restored, as it's been given back to other players. It's just that the Game Master who was handling the case took on a personal decision to deny the request. Look at it this way, if a computer had been handling the case, based on the rules and qualifications for item restoration he would have been cleared and given the item. Now, whether it's because it's being sold and they can make money of it now is a different story, but just based on eligibility, he was.

[Umo]

(if you feel your ears* is that important to you)

* Fixed.
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