did they address the horrendous lag in the patch?

[Lithera]

They can't patch it out because the issue is at Level 3 which is a top tier ISP that provides trunk access to regular ISPs. You think SE customer service is bad? I wouldn't want to be the SE rep on the phone with those guys. At that level of the information superhighway there is a near monopoly so they don't really give a crap.

[OmegaFlare]

They can't patch it out because the issue is at Level 3 which is a top tier ISP that provides trunk access to regular ISPs. You think SE customer service is bad? I wouldn't want to be the SE rep on the phone with those guys. At that level of the information superhighway there is a near monopoly so they don't really give a crap.

People should give SE a break since this isn't even their fault. If it is not on SE's end, then there isn't much they could do about it. I've play several months in a row without experiencing much lag except rarely for some slight lag. Overall, SE servers have been great so far.

My static beat t7 yesterday after only a total of about 5 hours of trying dating back to last week. No one experienced any lag but we did have one member 90k'd before raid started and one healer dc'd for about 3 minutes during our kill run.

[Rizon]

People should give SE a break since this isn't even their fault. If it is not on SE's end, then there isn't much they could do about it. I've play several months in a row without experiencing much lag except rarely for some slight lag. Overall, SE servers have been great so far.

Wether it is SEs fault or not the game is completely unplayable at the present time. They need to address this with their paying customers. Would be a good opener to today's Live Letter. Not holding my breath though. Too much Fluff to pass out. Not enough time for real transparency.

[Tupsi]

Wether it is SEs fault or not the game is completely unplayable at the present time. They need to address this with their paying customers. Would be a good opener to today's Live Letter. Not holding my breath though. Too much Fluff to pass out. Not enough time for real transparency.

What would they say..? This isn't a problem within SE, they do not speak nor represent any other company that isn't a part of Square Enix - In this regard, they can't legally speak of or for Level3.net. When you enter in a contract with other companies, you will notice very quickly no company will openly speak of issues within the business side of things. Not because they don't want to but because they can't. It's common for a reason to never hear about certain things from even open companies like Blizzard.

[Zakalwe]

They can't patch it out because the issue is at Level 3 which is a top tier ISP that provides trunk access to regular ISPs. You think SE customer service is bad? I wouldn't want to be the SE rep on the phone with those guys. At that level of the information superhighway there is a near monopoly so they don't really give a crap.

I remember some time back discussion about a L3 bad spot from NYC area to Montreal as being the source of this. I wonder if things don't improve whether SE might consider relocating their NA/EU server location. Might also be an opportunity to create some true EU servers. But then, perhaps the current problem is something else entirely.