2002 earlier today and now awful awful lag

[kaya_suzumiya]

the cause of the drop outs/90k is cogentco seeing as they have from anywhere 15%-60% packet loss on there hops. the issue isnt with servers but its been with cogentco network which u would see if u use winmtr to tracert to server and leave it on for couple hrs it will show u the packetloss so u can easily see problem. issue only effects na/eu servers because of being routed through the bad path/ bad hop which cogentco has




only way to fix it is contact your isp and ask for lvl3 tech support and get them to reroute your intern around the bad hop which is atlas.cogentco.com


se doesnt have to acknowledge it the one who has to fix the routing issue is your isp

[Mizukaru]

the cause of the drop outs/90k is cogentco seeing as they have from anywhere 15%-60% packet loss on there hops. the issue isnt with servers but its been with cogentco network which u would see if u use winmtr to tracert to server and leave it on for couple hrs it will show u the packetloss so u can easily see problem. issue only effects na/eu servers because of being routed through the bad path/ bad hop which cogentco has



only way to fix it is contact your isp and ask for lvl3 tech support and get them to reroute your intern around the bad hop which is atlas.cogentco.com


se doesnt have to acknowledge it the one who has to fix the routing issue is your isp

I'm sorry but this is not the case. The fact that this is happening to hundreds of players across all of NA makes it much more than just a local ISP. If it was indeed a local ISP provider, you would only see complaints from a specific location on the map and the same ISP provider. This however is not the case. It is safe to assume there are atleast 20+ different ISP provider players with all of the same issue.

This leads it to one conclusion: Based off of the starting of this problem, it clearly started acting up after SE's emergency maint. So it is indeed SE's fault for the 2002, and the terrible latency and lag.

[mattlp63]

cool, an answer =) thanks Kaya. ill see if i can get that done through my isp. is it normal for that to happen just all of a sudden the way it did? i dont know a whole lot about packet losses, hops and what not.

[Mizukaru]

cool, an answer =) thanks Kaya. ill see if i can get that done through my isp. is it normal for that to happen just all of a sudden the way it did? i dont know a whole lot about packet losses, hops and what not.

Don't bother doing that. This is solely a Square Enix Issue. Her answer would be advice i'd give to singular, or same ISP users that all had the problem. but I've already counted 8+ provider players with the same issues. Comcast, Wave Broadband, AT&T, GCI, Horizon, Real Fast internet, Century Link, Condo Internet.

[Raist]

I'm sorry but this is not the case. The fact that this is happening to hundreds of players across all of NA makes it much more than just a local ISP. If it was indeed a local ISP provider, you would only see complaints from a specific location on the map and the same ISP provider. This however is not the case. It is safe to assume there are atleast 20+ different ISP provider players with all of the same issue.

This leads it to one conclusion: Based off of the starting of this problem, it clearly started acting up after SE's emergency maint. So it is indeed SE's fault for the 2002, and the terrible latency and lag.

He/She wasn't claiming it was a local ISP. Cogent Communications is not a localized ISP. They are one of the MAJOR transit providers that most every local ISP enters into agreements with to carry data across long distances to other ISP segments. There are a small handful of such providers compared to the vast array of local ISP's. They all interconnect at specific exchanges to hand data off to the various backbones to get us across the country, across national borders, and across the oceans.

Cogent's network map:




TATA's network map:




link to level3's map(wasn't posted as a single image, but a series of layered images):
http://maps.level3.com/default/#.U1x-W1c2lW8

So you can have customers from any number of local ISP's affected by one specific group's routes throughout a region if that route is hitting overloaded segments and they all have subscribed to that route, which is the case here. Your local ISP buys access to routes with different partners... it is up to them to either enforce any QoS they may have with your current routing partner to get that route cleaned up, or switch you to an alternate route.

[Raist]

Don't bother doing that. This is solely a Square Enix Issue. Her answer would be advice i'd give to singular, or same ISP users that all had the problem. but I've already counted 8+ provider players with the same issues. Comcast, Wave Broadband, AT&T, GCI, Horizon, Real Fast internet, Century Link, Condo Internet.

Have them submit tracerts... you may find that they are getting routed across one, two, or three of the main offending routing partners in the US: cogentco, level3, or TATA (as6453).

[mattlp63]

so then what are our options? call our isp and ask what exactly? or is it something that might be fixed on its own? or by cogento?

[Mizukaru]

so if it is this website cognetco or level3 or ATAT, what exactly is causing this issue? did SE stop providing for them? did something happen? will this issue stay indefinitely? This is a concern to me, because I use wave broadband and their IT is dumb as rocks and internet is shitastic, but it's the only provider I have in this apartment complex

[Mizukaru]

so How am I going to be able to find what exactly wave broadband is using and tell them to stop using it? That seems pretty impossible seeing how most of their support members are booklet drones.

or list of providers that will work with FF14, when i move to a new apartment in 3 months

[UnlikelyHero]

Hmm, I did find I'm getting routed through a bad hop through Cogenta but not sure what I can do to fix it. Pretty sure if I were to ask for "tier3 support" they'd have no idea what I'm talking about, or even if they did I'm not sure they would actually patch me through instead of just sending a request.

I (I guess thankfully) haven't had much dealings with ISP networking support, anyone have any suggestions for getting it resolved?