Dear SE. Understand that FATEs are not fun!

[Duuude007]

I wholly disagree with OP. The way fates are currently setup may deserve tweaks, but they are still very solid parts of the game and I appreciate the way that they have been implemented thus far.

[gornotck]

so next time a customer complains to a CS rep, the CS rep should ask the customer to give a solution?
so next time your boss bans your idea, and you ask him/her to give you a solution?
[...]

The first thing happens all the time, yes, only the CS Rep doesn't really need to ask them to. Customers are the most opinionated people, as your post shows.
I cannot attest to the second thing, though that is actually a function of a management position. Generally in a specific context.

So, basically, you're just blindly attacking without really adding any value.
Thank you for your kind response. Please look forward to it.

[DeadMaus]

I wholly disagree with OP. The way fates are currently setup may deserve tweaks, but they are still very solid parts of the game and I appreciate the way that they have been implemented thus far.

Agree. Some people are never satisfied.