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  1. #1
    Player
    Bixby's Avatar
    Join Date
    Mar 2011
    Posts
    1,534
    Character
    Ampersand Kai
    World
    Gilgamesh
    Main Class
    Pugilist Lv 50
    Yeah, that's kind of a large oversight. There are ways to work it (pay with the retainers with a different payment type, cancel the retainers for a day when your subscription recurs then add more crysta and reactivate), but they shouldn't be necessary.

    Silly of them to make it hard to take your money. I doubt you'll get a decent answer this early on, but you might want to contact support and see what they say about it. At least it's another avenue for making SE aware of the problem.
    (0)

  2. #2
    Player
    Freyar's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    605
    Character
    Ostrogniew Radlutasch
    World
    Balmung
    Main Class
    Sage Lv 90
    Quote Originally Posted by JemC View Post
    This prob belongs in tech or general
    Quote Originally Posted by Bixby View Post
    (pay with the retainers with a different payment type, cancel the retainers for a day when your subscription recurs then add more crysta and reactivate)

    ...

    you might want to contact support and see what they say about it. At least it's another avenue for making SE aware of the problem.
    I did put in a ticket, and there's ...admittedly kind of a post already made by me in the Website Feedback.

    The problem with paying for the Retainer Fees separately is that it will also change my billing setup for my main subscription too. In essence, it becomes a hassle that reminds me all too well of PlayOnline.

    Quote Originally Posted by Mogstation
    To change the payment method for the retainer service, please select Update Payment Method.*
    * Changing the payment method for the retainer service requires you to update the payment method for your service account.
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  3. #3
    Player
    Bixby's Avatar
    Join Date
    Mar 2011
    Posts
    1,534
    Character
    Ampersand Kai
    World
    Gilgamesh
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by Freyar View Post
    The problem with paying for the Retainer Fees separately is that it will also change my billing setup for my main subscription too. In essence, it becomes a hassle that reminds me all too well of PlayOnline.
    Oh, all right. I didn't go through with anything, just saw that I could select a payment type for the retainers, thought it might be separate. But yeah, really should have known better.

    Good luck with the ticket and such. I hope they come up with something.
    (0)