Missing Gil While Logged In

[RubeheniaGrant]

Are you carrying around this gil or do you leave it with your retainer?
I had heard about something like this a few months ago so I only ever have about 10k at a time on my toon the rest is with my retainers.

[Eruliaf]

Are you carrying around this gil or do you leave it with your retainer?
I had heard about something like this a few months ago so I only ever have about 10k at a time on my toon the rest is with my retainers.

I WAS carrying around my gil on my character, which I am no longer doing as of this morning because of this issue. While I probably should have moved it to my retainers earlier, I still think it's ridiculous that I should lose over 200k gil using features as intended. I know you weren't trying to imply that this was my fault, though.

I am just annoyed because there is zero reason that someone within customer support (either via these forums, in-game GMs, or phone support) couldn't review my gil transactions and figure out what's happening. However, they just literally HAVE NOT done so and each avenue I speak to just passes me off to another. I posted this and, when I received no reply, I contacted support by phone. Phone support told me to file an in-game petition because the GMs are the only ones who can restore my gil. In-game support said that they can't do anything about it until I post something on the forums and have it reviewed and addressed from this level. However, having posted this thread three days ago and getting no GM response, I'm back to maybe calling for phone support. I certainly can't sit here and wait for nothing to happen while I lose piles of gil on a nearly daily basis. I just am at my wits' end with what to do at this point.