Technically she's a protagonist of FFXI, albeit a very minor one originally (she has a few optional quests that had the character running afoul of her vindictive nature, and she had a tiny part in one Windurst story mission. Until she got her own add on mini expansion called A Shantotto Ascension in 2010 she was pretty much nothing more than a minor npc at best. Hence I have no idea why Square Enix have suddenly become obsessed with putting her into the spotlight - there are plenty of other characters in FFXI who had far more bearing on the plot than that demented taru BLM.