If that is the problem, I do not understand why not a single person from customer service, could have said something earlier. And yet again, if that is the case..then that highlights a separate/new bug then, in which case I'd be ok.

I guess then, if that holds true..what irks me is that they failed to even say what you did Neko, in over a month of waiting.
Then again..with ninja buffs/nerfs on the rise in the patches, I suppose lack of notification shouldn't be a surprise to me