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  1. #1
    Player
    Lenar's Avatar
    Join Date
    Jan 2014
    Posts
    8
    Character
    Lenar Mateus
    World
    Leviathan
    Main Class
    Carpenter Lv 55

    Final Fatasy XIV turn off my PC

    Well is like the tittle say i just log into Final Fantasy and Crash and is only with final fantasy other game i just play fine i dont know what is it, the computer is totally new using a PSU 1200W i will leave the information here



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Alberto Diaz\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8 Pro 64 bits (6.2, compilación 9200) (9200.win8_gdr.130531-1504)
    SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 05/09/13 13:47:36 Ver: 04.06.05
    SYSTEM_LANGUAGE Español (configuración regional: Español)
    SYSTEM_MEMORY 3974.984MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 8070.984MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.418GB SYSTEM_FREEDISC_SPACE 352.771GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 660
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1989.813 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1731.492 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 960 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3221
    SYSTEM_GRAPHICS_DRIVER_DATE 19-12-2013 04:03:31 p.m.
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Altavoces (2- Dispositivo de High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {CDC7C1B1-C6B4-4D47-9493-2ED1C6AAF4AD}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16651
    SYSTEM_SOUND_DRIVER_LANGUAGE Español
    SYSTEM_SOUND_DRIVER_DATE 25-06-2013 10:29:34 p.m.
    SYSTEM_SOUND Audio digital (S/PDIF) (2- Dispositivo de High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {C2378272-64E4-4EB3-A6AD-6F15315D1569}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16651
    SYSTEM_SOUND_DRIVER_LANGUAGE Español
    SYSTEM_SOUND_DRIVER_DATE 25-06-2013 10:29:34 p.m.
    SYSTEM_SOUND 26 LCD TV-4 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {DA9DF97A-0AD5-400B-BF13-4DB59D260E05}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0030.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
    SYSTEM_SOUND_DRIVER_DATE 28-11-2013 09:08:18 a.m.
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Teclado
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {44A87CB0-80B7-11E3-8001444553540000}
    SYSTEM_INPUT_NAME Ideazon Merc Stealth MM USB Human Interface Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {44BC52D0-80B7-11E3-8003444553540000}
    SYSTEM_INPUT_NAME Ideazon Merc Stealth MM USB Human Interface Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Computer Shut down "Help Please" - Page 3 - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    JDownloader 0.9
    Battle.net
    BitRaider Web Client
    Google Chrome
    Hearthstone
    League of Legends
    NVIDIA Stereoscopic 3D Driver
    Star Wars The Old Republic
    VirtualCloneDrive
    System Requirements Lab for Intel
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 7 Update 51
    Star Wars: The Old Republic
    Java Auto Updater
    Ragnarok Online 2
    NVIDIA PhysX
    Microsoft Visual C++ 2005 Redistributable
    Pando Media Booster
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    System Requirements Lab Detection
    Google Update Helper
    League of Legends
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000F30
    C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00000F38
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000100
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000D28
    C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000042C
    C:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000720
    C:\Windows\SysWOW64\rundll32.exe 00000F0C
    (0)

  2. #2
    Player
    Canoness24's Avatar
    Join Date
    Mar 2013
    Location
    Ul'dah
    Posts
    10
    Character
    Canoness Praxedes
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    I having the same problem as well dispite what i have tired to do to fix this problem it still happens, but now it only happens when am doing an instant.
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Canoness\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 05/11/12 17:21:08 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16345.723MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 32689.625MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 169.174GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 10.000GB SYSTEM_FREEDISC_SPACE 9.923GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 452.615GB SYSTEM_FREEDISC_SPACE 338.091GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.790GB SYSTEM_FREEDISC_SPACE 138.731GB
    SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 13.143GB SYSTEM_FREEDISC_SPACE 13.055GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1956.133 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1824 x 1026 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
    SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2013 1:58:10 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {1034577C-FE36-4FEA-A3F4-E94BBFD9018F}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/20/2010 3:44:23 AM
    SYSTEM_SOUND Headphones (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {91DCCCD8-641B-424C-BAB1-37EC54E13B32}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/20/2010 3:44:23 AM
    SYSTEM_SOUND SONY TV-3 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A78EA898-504E-4EEE-AC70-863D36FDE60C}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0026.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2013 5:38:15 AM
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {C13DCC35-6078-45F1-884C-A549100C634A}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/20/2010 3:44:23 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9543E3F0-CBC0-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Razer Nostromo
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {FA102820-26F6-11E3-8001444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA109D50-26F6-11E3-8002444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA109D50-26F6-11E3-8003444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA109D50-26F6-11E3-8004444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA109D50-26F6-11E3-8005444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9543E3F0-CBC0-11E2-8003444553540000}
    SYSTEM_INPUT_NAME Ideazon Zboard MM USB Human Interface Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 17 SYSTEM_GAMEPAD_FOV 0

    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe 00000E64
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00000D08
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000D18
    C:\Program Files (x86)\Opera\19.0.1326.56\opera.exe 00000F30
    C:\Program Files (x86)\Opera\19.0.1326.56\opera_crashreporter.exe 00000F60
    C:\Program Files (x86)\Razer\Nostromo\RazerNostromoSysTray.exe 00000E5C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000138C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001A48
    C:\Program Files (x86)\Stardock\ObjectDockFree\ObjectDock.exe 00000DC0
    C:\Program Files\Webroot\WRSA.exe 00000AC4
    (0)
    Last edited by Canoness24; 01-30-2014 at 12:40 PM.

  3. #3
    Player
    Mechennyy's Avatar
    Join Date
    Oct 2013
    Posts
    5
    Character
    Mechennyy Roche
    World
    Hyperion
    Main Class
    Lancer Lv 3
    Happening to me too. It didn't start for me until after the maintenance a couple nights ago.
    (0)

  4. #4
    Player
    Canoness24's Avatar
    Join Date
    Mar 2013
    Location
    Ul'dah
    Posts
    10
    Character
    Canoness Praxedes
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    Still no new updates eh? Well if it helps I noticed that when I changed my resolution from full screen to border-less window mode it crashes less ofton.
    In any case any help would be nice cause being unable to play or progress sucks
    (0)

  5. #5
    Player
    xAlice's Avatar
    Join Date
    Nov 2013
    Posts
    48
    Character
    Alice Faith
    World
    Excalibur
    Main Class
    Arcanist Lv 50
    Easiest way to find out why you crashed/rebooted would be to use WhoCrashed. I had a "Bug Check 0x116: VIDEO_TDR_ERROR" that would promptly restart my computer. Download it, install it, click analyze then scroll down on the same page. At the very bottom it'll give you a google link along with bugcheck code + Error code. You'll have a better idea how to solve the problems if u know where the problem stems from rather than shooting in the dark. Best of luck!
    (0)

  6. #6
    Player
    Duuude007's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,954
    Character
    Duuude Bismarck
    World
    Hyperion
    Main Class
    Armorer Lv 80
    Happened to me back when i had a bad videocard. The system would automatically reboot when it detected the videocard overheating.
    (0)

  7. #7
    Player
    xAlice's Avatar
    Join Date
    Nov 2013
    Posts
    48
    Character
    Alice Faith
    World
    Excalibur
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by Duuude007 View Post
    Happened to me back when i had a bad videocard. The system would automatically reboot when it detected the videocard overheating.
    Yeah, that's pretty much what mine was. I'd get 2 seconds of fullscreen black screen then it'd be normal again. Of course, mine could have been an extreme case because it was a much older card. Thing is, after 6 times (i read this somewhere..) it would give you a BSOD and then completely restart your computer altogether.
    (0)

  8. #8
    Player
    Canoness24's Avatar
    Join Date
    Mar 2013
    Location
    Ul'dah
    Posts
    10
    Character
    Canoness Praxedes
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    @xAlice Thank you showing me this rather handy tool Sadly the reason why it crashes has something to due the with servers and when we choose which group we would be in.Cause from Phase 1 of the beta up to 2.1 I had never once crashed while playing this game even in heavy traffic areas like with the behemoth fate and Odin.



    For everyone else l have looked heavily into seeing what part of my hardware would have caused the crash and found nothing. Which is why I am hoping that SE can tell me a fix to this rather odd bug.
    (0)

  9. #9
    Player
    Duuude007's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,954
    Character
    Duuude Bismarck
    World
    Hyperion
    Main Class
    Armorer Lv 80
    Quote Originally Posted by Canoness24 View Post
    For everyone else l have looked heavily into seeing what part of my hardware would have caused the crash and found nothing. Which is why I am hoping that SE can tell me a fix to this rather odd bug.
    Your comp should have SOME sort of evidence of the cause in the event log.

    Try and pinpoint the exact time, down to the second, when your PC crashed, and look through your system logs for red text errors.

    90% + of the time, the couple minutes leading up to the crash will provide a series of specific errors.

    I would personally be shocked if ANY point to SE, but there is the place it would be found.
    (0)

  10. #10
    Player
    Lurkios's Avatar
    Join Date
    Aug 2013
    Posts
    422
    Character
    Lyli Hanabira
    World
    Sargatanas
    Main Class
    Arcanist Lv 70
    Looks like a video card issue, either overheating or destabalizing. If you're overclocked you'll want to try setting it back to stock, if you're not it's time to replace the card.
    (0)

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