Sell Fantasia on the Mogstation

[Aurakol]

Called their phone support and waited about an hour on hold to be told "sorry we can't help, contact a GM" even after clearly stating how aggravated I was.
So let's recap:
Been about 2 1/2 weeks since I got a reply via email support saying "we're looking into it"
Been about just over a week since I've gotten the same answer as the email response
Just called phone support and got nowhere.

Jesus. I want to get my fantasia back BEFORE the next FFXIII event so I can make 100% sure I have lightning hair and not risk loosing event hair by changing my character's gender.

[Rekujen]

Just wanted to point out that the JP players feel the same way about this as we do:

http://forum.square-enix.com/ffxiv/t...81%97%E3%81%84

In fact, their thread is about just as long. :P

wicked, thanks for that!

[skillrex]

I got my fantasia just now as I am typing this, I figured I'll share my experience since I was using this forum myself to look for answer.

I first put my ticket in on the 21st of January and I clearly stated that I want to use item restoration policy so in a sense they should go ahead and proceed their investigation but no. 2 days later the 23rd of January they replied my 1st ticket only to tell me something I already knew that it's a one time use policy and to submit a GM Call to request restore policy, which mean another massage I have to sent same day, 2 days later the 25th of January they replied saying they will help me but need investigation and today the 27th of January got my fantasia. Overall experience I wouldn't say terrible but it was a run around, specially the GM Call button, to this day I still can't find that button anywhere.

So guys 2 days for SE to reply each time. This request seem to take about 1 week to get done. Hope this help those who need some answers.

[silentmelody2010]

I made the mistake of listening to my husband when he said I would get 2 fantasias. I wanted to change my appearance but unsure if I would actually like being a tiny Lalafell, my husband convinced me that I would receive 2 fantasias and that if I didn't like it in a month I could change. Well 1 month comes and after researching found out he had 2 because of the patch adding male miqote. I put in a bug report ( wasn't sure where else to put) on Saturday and still have heard nothing from them.
I was right I don't like being so tiny!

Little edit - just found where to send a GM message - saw that helped some, hopefully they will help me soon too ^^

[skillrex]

Here's a little more help on that GM Call button

System - Support Desk type in search box "GM Call" and select "how to contact a game master" then click "ask question" in the window. You will automatically get question 1 as "In-game" and "game master services" as your question 2, just fill out the title and body and send it.

good luck!

[Dianoia]

I wonder why this is taking so long to implement.

[Heskett]

So here are some numbers. I requested my Fantasia to be restored 100 days after using it. I received my Fantasia 10 days after placing a ticket. I received the Fantasia 1 day after I cancelled my ticket because I changed my mind. OH WELL.

[Gretchen]

Correct me if I'm wrong, but I think I still hold the record on Fantasia restoration wait-time. It was day 41 (6 Dec-15 Jan) before they decided to grant my request.

Dubious honor, for sure.

I feel for you guys hitting the 2-week and up mark, though. It's really frustrating to feel like SE is just jerking you around for laughs.

[TeraRamis]

I am adamantly opposed to cash shops, but as the OP stated, this affects nobody but the player. It should be a service.

[AngelMoon]

I put in my request item restoration request, let's see how long it takes.