Sell Fantasia on the Mogstation

[Armell]

Did you make a request through the support in-game or by email? I tried in-game a couple days ago, got a response earlier today that they were looking into it, and just now got the Fantasia in my mail.

I did this too Omega. In-game -> GM master services. I've sent various messages/emails to them, and I keep getting a "we're looking into it, your request is being processed" for the past 2 weeks. Unless there's a severe problem with my case (I can't imagine what it could be, seriously) I don't know what the problem is. They've even sent replica emails asking me to "confirm" to my "1 item restore" request. I've done this twice now. It's almost as if whatever I'm requesting just isn't sticking with them, and I'm going around in a time loop lol.

[Armell]

Wow, after a 15 day wait, I finally received my fantasia in the mog mail 15 minutes ago. I cannot believe it. My whining on the boards in the past 2 days has obviously worked wonders =P

[ComradeTao]

I hoped they would start selling these in time for the second lightning fate event. I suppose that won't be the case.

[OmegaFatalis]

Wow, after a 15 day wait, I finally received my fantasia in the mog mail 15 minutes ago. I cannot believe it. My whining on the boards in the past 2 days has obviously worked wonders =P

Gratz! Feels good to be Miqo'te again.

[Armell]

Gratz! Feels good to be Miqo'te again.

Gratz on your fantasia, too! ^^

[flyflyhy]

Wow, after a 15 day wait, I finally received my fantasia in the mog mail 15 minutes ago. I cannot believe it. My whining on the boards in the past 2 days has obviously worked wonders =P

I just want to ask how many tickets did you send to them?what did u say?Ive waited for 7days and they said they were reviewing it,how can I do ?

[Armell]

I just want to ask how many tickets did you send to them?what did u say?Ive waited for 7days and they said they were reviewing it,how can I do ?

All in all, I sent almost 10 different emails to them. For each one I received an automated reply. "We are sorry you are unhappy with your appearance, and we are currently processing your case" x10. However, what seemed to have done it is my somewhat nasty and rude email I sent them a couple of days ago. (It was my last email I sent). In it, I basically said how poor the customer service was. I did not use curse words, I was polite to a degree, but I was also blunt. I guess it hit a nerve and they gave me my fantasia last night. FINALLY.

[Hitome]

Just wanted to point out that the JP players feel the same way about this as we do:

http://forum.square-enix.com/ffxiv/t...81%97%E3%81%84

In fact, their thread is about just as long. :P

[Elazu]

Still no news about this, huh?

Shame. People are ASKING to pay money for Fantasias. Get on that, SE!

[Aurakol]

Still waiting. Calling their phone support in about an hour to get this resolved.