Here is how SE's restaurant works.

You walk in, and the restaurant's policy is that you pay for your food ahead of time with no refund. You realize that you have been sitting at your table for about 9 months waiting to get your food. Yet you are being held over by chips and salsa till your food actually arrives. Will that food be delicious and worth waiting 9 months for, or will it be cold and stale and have to take my complaints to the manager? What does the manager tell you if that is the case? "We will look into it."