Some Food For Thought (While you wait for the game to improve.)

[Wynn]

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

So I guess, what you are saying is, that like the people complaining to SE about XIV, those people who got the bad meal should shut their mouths and eat their free chips because the restaurant is attempting to rectify the situation when it was totally not required on their part to do so?

Yeah... I dunno.

Here's the real reason businesses try to rectify bad experiences of their customers. Customer not only doesn't come back, they tell everyone they know about their bad experience making others think twice before using that business services. Then those people tell others about their friend who had a bad experience. Word of mouth is a very powerful thing.