Some Food For Thought (While you wait for the game to improve.)

[Mack]

Do your customers pay $80 at the door to walk in?

[Alastor]

Do your customers pay $80 at the door to walk in?

No, but they also do not leave with a disc full of $80 worth of files. Whether or not you see their value as being that high is irrelevant. That was their worth at the time that you bought the game.

[Mack]

No, but they also do not leave with a disc full of $80 worth of files. Whether or not you see their value as being that high is irrelevant. That was their worth at the time that you bought the game.

You know what its not even about the money for me, hell I hardly play the game and I'm not fretting over $80 I spent 7 months ago, I've done much worse with my spending habits, but its the fact that I want to complain that I complain...free or otherwise. I think your analogy is bad because the people are getting free chips as complementary food and they're are dbags for complaining but a better analogy would be this: people order food at your restaurant, you give it to them cold and not so tasty so they complain and you refund their money...those people would probably never walk back into that restaurant.

[Alastor]

people order food at your restaurant, you give it to them cold and tasteless and they complain so you refund their money...those people would probably never walk back into that restaurant.

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

[Wynn]

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

So I guess, what you are saying is, that like the people complaining to SE about XIV, those people who got the bad meal should shut their mouths and eat their free chips because the restaurant is attempting to rectify the situation when it was totally not required on their part to do so?

Yeah... I dunno.

Here's the real reason businesses try to rectify bad experiences of their customers. Customer not only doesn't come back, they tell everyone they know about their bad experience making others think twice before using that business services. Then those people tell others about their friend who had a bad experience. Word of mouth is a very powerful thing.

[Mack]

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

Precisely, and until you make it up to them you will hear them complain about it or forget about you completely....which is what we're all doing in essence.

[Milgwn]

lol i paid $20 for this game at a gamestop that put it on sale.
it neeeds some work but i'm sure SE will make it worth it.

so far i think i have enjoyed over $20 of interesting gameplay
(well aside from the d/c durring leves)

[cerrad]

At least they didn't shut the game down like, tabula rasa, APB,and Hellgate London. Now that was a wast of money.

[Wynn]

At least they didn't shut the game down like, tabula rasa, APB,and Hellgate London. Now that was a wast of money.

Please toss some salt over your shoulder. There is no guarantee that this fate does not yet wait for XIV.

[Levian]

Ehm...last I checked Gamestop doesn't deal in second hand MMOs. The whole CD-key/accounts with personal info are huge no goes in terms of resale. Granted there are other methods for getting rid of an MMO account, but they're frowned upon by the developers and community at large. No one likes a scrub with a bought account. So yes, you are stuck with this once you've bought it.

This isn't a restaurant scenario, this is more of a theme park scenario. They charge you to get in the door, and the goal is to coax more money out of you by showing you a good time so you don't mind picking up over priced theme park swag. Think of the game's content and amusement factor as the sights and rides, and the over priced swag as your subscription fee. This game is a theme park with few awaeome sights and a bunch of rides that are under (re) construction. Yea, they could charge for the swag. But the reality of it is this, without the entertainment no one buys the swag. A lot of people won't even want the free handouts, just a refund on their entry fee.

To put it bluntly, I paid 50 bucks for this game. Which is close to what a ticket to Busch Gardens costs if you're a local resident. If I didn't enjoy my stay there the last time I went, you can bet everything you own that I would let people know why I would never return to Busch Gardens. The same applies for this game. Complaints may be annoying to the employees and die hard fanboys that think the company can do no wrong. But it's legitimate regardless of whether or not you like it. I hesitate to use the phrase the customer is always right, because sometimes they aren't, but I will say this: If the customer ain't happy, you ain't happy. That holds true regardless of what industry you work in.