Characters Disappearing

[chocomaid]

Friend got a "good" reply from a GM. They said they can restore the character with a few drawbacks.

-They have to write the exact date, exact time they last played it. And other specific things that one can't easily remember.
-The restoration of characters is only usable ONCE per square enix account. So if it happens again, well, you're screwed.
-The process takes 7-10 freaking days. In which the person can't log-in at that time.
-And guess what, after 10 days, they are not 100% sure they'll restore the character data.

Is it really that worth it? I've played several other MMOs and this is just crap :<

[Faelandaea]

Friend got a "good" reply from a GM. They said they can restore the character with a few drawbacks.

-They have to write the exact date, exact time they last played it. And other specific things that one can't easily remember.
-The restoration of characters is only usable ONCE per square enix account. So if it happens again, well, you're screwed.
-The process takes 7-10 freaking days. In which the person can't log-in at that time.
-And guess what, after 10 days, they are not 100% sure they'll restore the character data.

Is it really that worth it? I've played several other MMOs and this is just crap :<

Quick question . . . if this is happening to "multiple people", how come they are not helping your cause by posting in this thread? If it happened to them they should be posting here. It's great you are trying to help them, but it's more productive if they are here participating so that the community can question and answer their situation.

I ask this because after reading this thread again I asked around all the Link-shells I am a member of, and even brought up the subject in shouts in a busy zone, and no one has even heard of this happening aside from you. I'm not saying I don't believe you. I'm just saying the whole situation sounds, again, like a security issue on your friends behalf and not a server glitch with SE.

So the real questions are:

• Have the shared their password? I never share my passwords - not even with my own wife.
• Is their password secure? REMEMBER: A password is absolutely NOT secure if it is anything less than 8 to 10 characters and mixing upper case, lower case, numbers and symbols. If it does not meet those requirements, it's NOT secure and the person could care less about their account security.
• Has the person been engaged in high risk situations such as buying from Gil sellers? If you buy Gil or other third party services, you just gave away access to your account.
• Does the person secure their computer? Secure means having a MINIMUM of a reputable antivirus installed, an antilogger installed and an antimalware installed. It also means not going to pirating/P2P sites, high risk sites, and browsing without going to sites you absolutely trust. Keylogger checks and sweeps should be run on a regular basis to assure you do not have a key logger hiding in your system somewhere.

[chocomaid]

Quick question . . . if this is happening to "multiple people", how come they are not helping your cause by posting in this thread? If it happened to them they should be posting here. It's great you are trying to help them, but it's more productive if they are here participating so that the community can question and answer their situation.
I ask this because after reading this thread again I asked around all the Link-shells I am a member of, and even brought up the subject in shouts in a busy zone, and no one has even heard of this happening aside from you. I'm not saying I don't believe you. I'm just saying the whole situation sounds, again, like a security issue on your friends behalf and not a server glitch with SE.

So the real questions are:

• Have the shared their password? I never share my passwords - not even with my own wife.
• Is their password secure? REMEMBER: A password is absolutely NOT secure if it is anything less than 8 to 10 characters and mixing upper case, lower case, numbers and symbols. If it does not meet those requirements, it's NOT secure and the person could care less about their account security.
• Has the person been engaged in high risk situations such as buying from Gil sellers? If you buy Gil or other third party services, you just gave away access to your account.
• Does the person secure their computer? Secure means having a MINIMUM of a reputable antivirus installed, an antilogger installed and an antimalware installed. It also means not going to pirating/P2P sites, high risk sites, and browsing without going to sites you absolutely trust. Keylogger checks and sweeps should be run on a regular basis to assure you do not have a key logger hiding in your system somewhere.

Only a minority of the playerbase actually use these forums and in my circle of friends, I'm the only one, and I'm not an avid poster myself. I don't expect them to post here to solve their problem, there are plenty of ways to do that. I was only sharing the info in order to help or find people that might have the same problem.

To answer your question. Yes, strong passwords(no they didn't tell me, they merely said it was a combination, like you said). System securities installed. I don't know about their personal lives or other people for that matter who might be affected so I can't comment on that. They don't share their accounts. Lastly, I stated this in the previous post if you've read, no they've not been associated with any RMT.

And those "multiple people" might not have connections like us, we're not in an FC, it might be a minority but it still is a problem. Some people might have been affected and turned to SE onky to fix the problem, resulting in the problem not getting known to the community.

That's not the problem though, it's the process of restoring, it simply is abysmal. I've played other MMO's and restoring (if it was a legitimate external problem) only takes a day max. And you can still play while you wait.