Friend got a "good" reply from a GM. They said they can restore the character with a few drawbacks.

-They have to write the exact date, exact time they last played it. And other specific things that one can't easily remember.
-The restoration of characters is only usable ONCE per square enix account. So if it happens again, well, you're screwed.
-The process takes 7-10 freaking days. In which the person can't log-in at that time.
-And guess what, after 10 days, they are not 100% sure they'll restore the character data.

Is it really that worth it? I've played several other MMOs and this is just crap :<