Sell Fantasia on the Mogstation

[-Raz-]

decided to send in another ticket, the reply stated it will be escalated if i assure them that i am aware its a one time only deal

responded to that but my reply isnt showing in the ticket history, making me wonder if it even went through

[Aozenzen]

Thanks for those who offered keywords or phrases in order to get them to at least not respond with a copy-pasted message around the 10-day technicality. I have submitted 4 tickets so far and finally got a response about my request being investigated to ensure that I had the item in the the first place in order to restore it.

To those still trying - stay calm and considerate in your requests to the GM and submit a ticket until you get a response that isn't the "I'm sorry to hear that...we can't do anything about it" one. Now, I am on the second part of the battle in waiting for their investigation to complete and hopefully get my phial

[Heskett]

I would have tried a ticket to try and restore my Fantasia weeks ago, but honestly, I cannot remember when I used the thing. Sometime in early October. That's way too vague a time-frame for them to attempt to find it in their logs. ;-;

[Tsunenori]

I put in a request to have my Phantasia restored back in Late September through the web support page. Maybe 3 or 4 days later I got an automated response saying my issue was being investigated and I would be contacted by a GM in the game about it. After another week or so without hearing anything, I submitted a bug report in the game (because I couldn't figure out how to contact a GM otherwise) informing them of my ticket and how I hadn't received a reply. I made sure to say that I'm aware I'm using my one time restoration for my Phantasia and accept the risk should anything happen in the future. Maybe an hour later it arrived in the mail.

Just sharing my experience for those who are going through it. It definitely takes some pestering to get it restored, but they eventually will do it.

[BinnyBees]

Hmm. Looks like Imma try the pestering game. Cause It's been 3 days now since they said "Wait for a GM to contact you in game to give you your item back". But yet, I've seen people on this thread send in their ticket AFTER I did, and get theirs restored the same day they sent in the ticket. Like, wtf....lol >.> And yeah, I told them I was aware of the 1 time restoration....I even stressed how much I'm aware of this...lol

[-Raz-]

put in a second reply, which also does not show up in the history

either thats how its supposed to be or they closed my original ticket not accepting replies to it

[Rushx21]

Hello and thank you for your GM call.

We have received the necessary amount of information regarding a One-Time Item Restoration and we apologize for any disruption this has caused.

We have escalated your request and will begin investigating this matter further. Should your request be granted, this exchange will count towards your One-time Item Restoration for your account, and you will be contacted by a Game Master with further instructions. At that time, if you prefer not to use your one time Item Restoration, please let the GM know.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team


Just got this today. How long will it take them to restore my fantasia?

[-Raz-]

damn, glad i made a seperate ticket asking about the status of my request, turns out for some reason neither of my 2 replies went through

got asked to make a new ticket as addition to the old one

Hello and thank you for your GM call.

We have received the necessary amount of information regarding a One-Time Item Restoration and we apologize for any disruption this has caused.

We have escalated your request and will begin investigating this matter further. Should your request be granted, this exchange will count towards your One-time Item Restoration for your account, and you will be contacted by a Game Master with further instructions. At that time, if you prefer not to use your one time Item Restoration, please let the GM know.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team


Just got this today. How long will it take them to restore my fantasia?

depends, some people seem to get theirs restored within a couple of hours and others have to wait a few days

[Narcissus]

Plz gimme my fantasia

[ComradeTao]

I had already used my 1 time restore. I patiently wait for the day this is available as a service. The world wants more roegadyn.