Quote Originally Posted by Raist View Post
Bolded part my be your problem. You may not be getting escalated to the proper people. Have you been in touch with at least a Tier3 technician? Those T1/T2 helpdesk guys can't do much more than check their logs for reported outages and check the logs on your modem to verify your signalling looks good on your local segment.

Have you tried the support portal online? Reported things in their forums under the connectivity section? Threads are regularly popping up there about these issues.

The key question is whether or not you received or requested escalation to a higher level of support to have them investigate your particular route to SE's servers, or just dealt with the generic support team that work from the script.
I don't know if you mean to sound condescending or not, but it did come across that way. I've spoken with 3 level 3 techs from TWC regarding this and have had lengthy sessions that have lasted over 2 hours each troubleshooting everything from the power sockets to their backbone. I've had my cable box replaced and had local level 3 tech in charge of the local office come over to work on the cable box not only outside my house, but had them check the signal for the entire street that I live on.

So don't automatically assume that people haven't escalated issues just because they're posting on a forum to interact with other people suffering from the same problems.