So I pretty much said that I used my phial 2 1/2 months ago, that I was unaware of the 10 day restoration restriction, and that I was unhappy with my choice of race/consumption of the item. I also stated, and this is VERY important, that I wanted to use my 1 time item restoration policy feature for this request. I feel like THIS is what nailed me my success. I also stressed how I understand this restoration can only be used ONCE per account.

How I contacted them was:

1) Log into the game.
2) Press 'Escape' then press 'Support Desk'.
3) At the bottom, right-hand corner of that 'Support Desk' window, click on 'Search Database'.
4) Look for "How to contact a Game Master" and click on that.
5) At the bottom, right-hand corner of that window, click on "Ask Question"
6) Title your request as: "1 time Phial of Fantasia Restoration" or something.
7) Proceed to type in whatever you'd like regarding your inquiry.

Hope that helps you guys !! <3