Dear Devs, when will this be fixed?

[HoroBoro]

I agree Reisz, but as a past gaming rep, that's how we used to deal with these issues. Unless it's the first time, ignore the user that is trying to get something and ignore the issue completely (very politely of course). It's actually company policy.

That they would ban the person submitting the request is absolutely plausible to me: especially if the rep in question was having a bad day. I understand the Reddit poster could be lying, but it just kinda rubs me the wrong way after reading all those posts.

Edit: Your comment below... I'm gonna have to disagree with. If it's a problem with the system (as it seems to me at this point), you're not gonna get help by going through the system.