Quote Originally Posted by Arcari View Post
*snip*
Honestly, just acknowledging it's an issue and then either going "we are investigating the cause", "we are working on the fix but it will take some time", or "we do not plan to address it". Any of those would work for me.

As to how long I'm willing to wait (or how long until I quit), that's not really going to be determined by their answer. My patience runs out when either frustration outweighs my fun, or enough of my friends migrate to a new game that I go off and play with them. What it will determine is whether I ever look back on the game or not. If there's hope of it being fixed, I'll check back in to see if that fix has taken place. It's not a lot, I know.. but customer service, which is what that is, does go a long way in keeping customer's long term. I would venture a guess that people would be more willing to check back if they knew for sure that SE at least acknowledged it was something they needed to look into/fix.