Really love the game, but your service forced me to quit.

[Alcyon_Densetsu]

I'll bite. Let's see…

• Maintenances on ARR usually happen anywhere between 9:00 PM and 2:00 AM Pacific Time (UTC-8).
• WoW's maintenances usually happen during morning from 6:00 AM to 11:00 AM PST (UTC-8).
• GW2's extremely rare maintenances usually happen anywhere from 12:00 AM to 4:00 AM PST (UTC-8), often for an hour only.
• SW:TOR maintenances usually happen between 12:00 AM and 3:00 AM PST (UTC-8).
• Rift's maintenances usually happen at 8:00 AM PST (UTC-8), for about an hour at most.

Now let's assume, naively, that people do 'digital entertainment stuff' roughly at the same hours during the day. Like, for instance, playing a MMORPG or using Netflix. So let's observe Netflix's traffic, to see how that goes for California, shall we?


(Source: http://www.wired.com/business/2010/1...s-bandwith-use)

On a side-related note, that's actually a good representation of what we usually call "prime time".

OK, so I don't know about you, but of the 5 games I've cited,

• I see a pattern that *most* follow, but not one.
• I see that particular game performing maintenance quite in the middle of prime time for US Pacific inhabitants.

We can probably inform this 'Pacific zone' by a density map, just to see if California's not just a desert, right?


(Source: http://www.populationlabs.com/US_Population.asp)

Oh look! There actually are some big cities over to the west! Astounding…
— There must be more than 13 States now… how long have I slept??

Let's part with this notion: the standards in customer service are defined not by companies' expectations, but by customers' expectations, should they be realistic within the market you're operating in.

I rest my case and will now let you draw your own conclusions.