Don't lie to him. That bug took at least five days to fix. I should know; I was one of the people affected.A bug was reported concerning failure to progress in the main storyline due to an unresponsive NPC on Balmumg Corthas Central Highlands - there was an emergancy maint done within a day to resolve the problem.
Critical bugs are addressed swiftly, low priority bugs likely will get addressed when available through major patches or content releases.
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