SE are you okay with this?

[Hypnotic13371337]

Please tell us that at least you didn't pay during that time, that your pay days countdown was suspended as well?

Since, obviously, you're neither responsible for being attacked (rather, a victim) nor for the unbelievable length of their investigation.

the days that are being "used" while i was banned wont be re compensated, though i had payed beforehand and had 66 days left on that payment so its something around 30 now

[Alcyon_Densetsu]

the days that are being "used" while i was banned wont be re compensated, though i had payed beforehand and had 66 days left on that payment so its something around 30 now

WHAT?!

So, to sum it up:

1. You got hacked.
2. SE froze your account for 19 days.
3. At the end of that period you didn't get your assets (gils, gear, whatever) back automatically.
4. You did pay real life money during the whole time.

Is that correct?

Which prompts the question: what have they been doing during these 3 weeks?!

[Hypnotic13371337]

WHAT?!

So, to sum it up:

1. You got hacked.
2. SE froze your account for 19 days.
3. At the end of that period you didn't get your assets (gils, gear, whatever) back automatically.
4. You did pay real life money during the whole time.

Is that correct?

Which prompts the question: what have they been doing during these 3 weeks?!

1. yes :P
2. they froze it for 31 days, only 19 of those days SE could work on it (they get weekends off)
3. right, i still had to send a ticket for a rollback, which their est. is 7-10 buisness days
4. the days i payed for when i was charged for the 90 day setting were being used during the downtime and wont be reimbursed

[Alcyon_Densetsu]

1. yes :P
2. they froze it for 31 days, only 19 of those days SE could work on it (they get weekends off)
3. right, i still had to send a ticket for a rollback, which their est. is 7-10 buisness days
4. the days i payed for when i was charged for the 90 day setting were being used during the downtime and wont be reimbursed

Assuming you're saying the truth (no offense to you personally, I just have to put that conditional here as a disclaimer since I can't check the facts),

That is totally mind-boggling. It's actually infuriating at best, disheartening at worst.

Notwithstanding the fact that most MMORPG providers do have a team working over weekends —because, let's face it, in the entertainment industry, people are usually using the products during weekends much more than weekdays…— therefore without even holding SE responsible for not working during weekends on a game-breaking issue such as yours; that they charge you during so long an investigation is positively a slap in the face, a total disdain for you as a customer, it's nowhere near the level of service you would expect for a pay-to-play game.

I am baffled at this. This is so much below anything remotely "good" as a service, it is so awful, I don't even have words to qualify it. When they have a customer support so subpar to every other company in this market, I just don't see how they even hope to make a good impression on us, players.

Talk about shooting yourself in the foot. This company is a joke if that is how they pretend to provide a "service". They'll never reach mainstream success when one of the primary factor for long-term commitment is the quality of customer support.

[Hypnotic13371337]

That is totally mind-boggling. It's actually infuriating at best, disheartening at worst.

wouldent let me quote the whole thing :P

but yeah it blew my mind at how terrible it was once week 2 rolled around lol

least Blizzard could have done this in like 3 hours or so

[Obysuca]

3. right, i still had to send a ticket for a rollback, which their est. is 7-10 buisness days

Hate to be that guy, but you'll be waiting for a good while. I was hacked 3 days after I paid in Oct, changed my password, lost all my stuff, except what I was wearing, retainers cleared out etc. Sent in a ticket, nothing, called SE and got told that they do have a 1 time rollback, but they don't have it implemented yet and don't have an estimated time on when it will happen. Then got told to just keep playing and risk a rollback.

I just hope if they ever do plan to add it sometime, that it's not a forced rollback. I want the option to say no to it, considering I did just keep playing (nothing better to do lol)

[Alcyon_Densetsu]

got told that they do have a 1 time rollback, but they don't have it implemented yet and don't have an estimated time on when it will happen. Then got told to just keep playing and risk a rollback.

Seriously?! They actually said that? They can charge us yet, but can't yet provide support on such important issues?!!

Man… That's… I'm wordless.

[Tupsi]

Seriously?! They actually said that? They can charge us yet, but can't yet provide support on such important issues?!!

Man… That's… I'm wordless.

Interesting, I've seen others get reimbursed just fine.

While it is true regarding SE's end of things. I have yet to hear about an authenticator account being hacked. Assuming there was no session id jacking going on.

It's called session hijacking - It happens when you're specifically targeted otherwise no it doesn't "get hacked" in the sense you're thinking of.

[Obysuca]

Interesting, I've seen others get reimbursed just fine.

Just saying what SE told me when I called them about it. I've heard about people getting characters restored, but nothing about rollbacks

[C-croft]

It's called session hijacking - It happens when you're specifically targeted otherwise no it doesn't "get hacked" in the sense you're thinking of.

Oh I know about Session jacking, but to say authenticators are like t-shirts for bullet stopping is incorrect. It adds a layer of security for when an end user doesn't adequately protect themselves. There is nothing you can do about poopy coding, but people can go the extra mile to protect their accounts. Not required, but helps against keyloggers picked up from malicious sites and pr0n.