SE are you okay with this?

[Tupsi]

Yeah something isn't right about that - Authenticator won't save you since they're obviously targeting you if you recovered your account and they got it again shortly after.

[Hypnotic13371337]

You said that you got hacked on the 10th, then you recovered your account, changed your password to kick off the hacker.

THEN after all that he got on your account AGAIN on the 11th? It smell like the hacker got a nice backdoor on your pc that your scanner couldn't detect. At this point I'd worry more about backing up your important data and reinstalling your OS from scratch than wasting time with SE's support.

well, when i changed my password for the 2nd time it was an old one i havent used in a long time (used to be an old WoW password) and on the 2nd time i called SE CS they had said that if they get your password from other games they will try them on the new games, which is how they got me. cause after i changed it a third time on the 11th with a totally new password he was not on at all

[Melisenna]

i had gotten hacked back on oct. 10th by a gifarmer overnight -snip- well he was on my account again on the 11th and i repeated the steps i did to get him kicked off. later he made another char on the JP servers that i diddnt notice for like 4 hours

So he hacked it, you got it back. He immediately hacked it again, you got it back. He hacked it a 3rd time?

Dude, stop going to bot/gil buying websites.

And for what it's worth, authenticators do about as much for account security as a T-shirt will stop bullets.

[Hypnotic13371337]

Dude, stop going to bot/gil buying websites.

the only new site that i have gone to since 14 came out was xivdb, stop assuming people are dumb enough to go to suspicious hole-in-the-wall sites and getting hacked from that

as for him getting into my account that many times, i diddnt have a 14 specific account password to begin with so they had it backlogged from way back from other games, and when i had changed it the 2nd time it wasant a unique pass either so when i changed the pass again it was a unique and he wasant able to get in

[Alcyon_Densetsu]

1. yes :P
2. they froze it for 31 days, only 19 of those days SE could work on it (they get weekends off)
3. right, i still had to send a ticket for a rollback, which their est. is 7-10 buisness days
4. the days i payed for when i was charged for the 90 day setting were being used during the downtime and wont be reimbursed

Assuming you're saying the truth (no offense to you personally, I just have to put that conditional here as a disclaimer since I can't check the facts),

That is totally mind-boggling. It's actually infuriating at best, disheartening at worst.

Notwithstanding the fact that most MMORPG providers do have a team working over weekends —because, let's face it, in the entertainment industry, people are usually using the products during weekends much more than weekdays…— therefore without even holding SE responsible for not working during weekends on a game-breaking issue such as yours; that they charge you during so long an investigation is positively a slap in the face, a total disdain for you as a customer, it's nowhere near the level of service you would expect for a pay-to-play game.

I am baffled at this. This is so much below anything remotely "good" as a service, it is so awful, I don't even have words to qualify it. When they have a customer support so subpar to every other company in this market, I just don't see how they even hope to make a good impression on us, players.

Talk about shooting yourself in the foot. This company is a joke if that is how they pretend to provide a "service". They'll never reach mainstream success when one of the primary factor for long-term commitment is the quality of customer support.

[Namasu]

well, when i changed my password for the 2nd time it was an old one i havent used in a long time (used to be an old WoW password) and on the 2nd time i called SE CS they had said that if they get your password from other games they will try them on the new games, which is how they got me. cause after i changed it a third time on the 11th with a totally new password he was not on at all

Well I get that it's very likely that hackers will use passwords database that they stole from other games, but the time frame of the attack felt a little too quick in my opinion for them to get to you (unless they have been tracking you for a while somehow).

I'd still take extra security precaution if I was you.

[C-croft]

So he hacked it, you got it back. He immediately hacked it again, you got it back. He hacked it a 3rd time?

Dude, stop going to bot/gil buying websites.

And for what it's worth, authenticators do about as much for account security as a T-shirt will stop bullets.

Really? I have yet to hear of one person getting hacked that had an authenticator.

[mmcsky]

Do not use off the counter antiviruses, you have to do these things with a safe mode start and several antimalware/spyware/combo fixes/ and root killers to get rid of all the bad stuff.

Also any type of file downloaded off unofficial or unknown companies or freewares can actually have something that gives a backdoor to malicious trojans or rootkits.

Use adblock/javascript block and programs of the sort when you browse the web,The piratebay is a house of malicious software, use with extreme care.

I still think that whatever problems the OP has on his computer, slow CS is terrible and leaves a bad impression, the first thing in customer service is to give the service... trust me I have been working on CS for 5 years and a pissed off customer who did not get what he payed for is baaadd for business.

[Hypnotic13371337]

That is totally mind-boggling. It's actually infuriating at best, disheartening at worst.

wouldent let me quote the whole thing :P

but yeah it blew my mind at how terrible it was once week 2 rolled around lol

least Blizzard could have done this in like 3 hours or so

[Alcyon_Densetsu]

Really? I have yet to hear of one person getting hacked that had an authenticator.

Happened just a few days ago, lots of people being hacked while in-game. They shutdown the servers because of that. There are glaring exploits server side in this game, sadly. Security is nowhere near acceptable for AAA MMORPG from one of the biggest companies in the gaming industry.
—> http://forum.square-enix.com/ffxiv/t...ountermeasures
(sticky topic by Yoshi on this very forum)

Complemented by this player-made topic: http://forum.square-enix.com/ffxiv/t...hile-logged-in

Also, authenticators are useless when the SQL/server side is badly secured, and the memory/exe on the client side wasn't even encrypted at all (sessions ID were written in plain without protection for instance, dunno if they changed that yet). An authenticator is just one layer of security, certainly not the be-all and end-all of protecting data or access.