Quote Originally Posted by Arriverderci View Post
You have to talk to them again. Ask if they are still looking at it.
Then they will shimmy it up so they can get to it faster.
I got mine 2 days later within asking.
I contacted them in-game, and used the support-desk's reply function, only took an hour to get a response.
(to which they immediatley closed it, before I could respond)