TATA Communications - the reason we're lagging

[Tiggy]

It is SE's issue to deal with. It's their network protocol that is unable to handle the internet. The issue is not that people are getting some pack loss or jitter spikes, it's that SE's game is unable to deal with those very common internet issues. This is also why people are not seeing problems with other games, they deal with it properly.

It comes down to this: Either SE fixes it, or people who are affected by this are going to stop paying them money. It's up to SE to decide what the cost benefit analysis for that is.

You clearly don't understand how the internet works. It's a massive series of pipelines with all the data passing through routers to move all the internet traffic around. All it takes is 1 router to route data incorrectly or to be overloaded for a large swath of the internet to have issues. This is specifically obvious in cases such as this one. Most traffic must pass through node A to reach a ARR. However node A isn't working correctly. It is now perceived that the service is faulty when in fact it was the node the entire time. It has absolutely nothing what-so-ever to do with SE's network protocol or the server protocol used. It is entirely due to that faulty node. Once the node is repaired normal functionality will return. It may be argued that Square should take up the mantle and confront the company that owns this router in order to achieve a resolution, but that doesn't explicitly make it their fault either.

[Keneblerz]

BLAME SE!!!!1!

You clearly don't understand how the internet works.

I don't think he knows how life works.

"Theres a problem, i can't fix it... BETTER BLAME SOMEONE!"

And i understand SE should really come out and say something so that people understand that user connections to their server isn't a cup phone with a string attached from their modem to their datacenters. Thats the only thing i hold SE accountable for. Not communicating why this problem exists, even though im sure their working on their side so that they have a definitive answer because people will unsub because of these problems. Not knowing its not entirely SE's fault.

But the problem here is that they have to obtain a definitive answer since they just can't say "Blame your ISP for your horrible internet."

There are also a couple threads where some guy explains the problem in detail showing his own Tracerts, outlining that TATA (whatever that is) is the middle man possibly causing these issues.

[Thunderz]

its SE fault for getting a terrible provider

[Tiggy]

its SE fault for getting a terrible provider

You can't be too picky when it comes to ISPs. You are limited by your location since there isn't much demand for multiple large ISPs in many areas. As far as you know this was the only option for them.

[Chizzum]

this right here is proof that it is not SE's fault, and im sick and tired of hearing people complain about the .3 positional update. Its clear that it is directly related to the clients ISP/location where they live. Ive said it a hundred times, i dont have problems dodging anything EVER, and its not SE's fault for any of the problems people claim to be having. It also seems like a lot of the people who claim to have these problems are located in
the same states, which again, proves its not SE's fault

Your tracert doesn't prove a thing, you're not even using the same route (have a look at the last ip-addresses of as6453.net for example) your route could be completely fine while the next person takes a slightly different route and ends up with a congested router. You're not even doing a tracert of any of the game server's by the way, that IP is used by http://iweb.com/ (using the same data center by the looks of it).

I'm sick and tired of people stating that they have no lag issue and that there is nothing wrong and that people should check their PCs / network equipment / ISPs and what not to find a solution, talk about being clueless.

It is not SE's faulty directly but they will have to communicate with their ISP and their partners, in this case TATA (i'm personally directed through cogentco and have the exact same problem as others do here) to solve the routing issues which are clearly evident in this case. The lack of communication from SE for over two months now while the issue persists to me and i guess most of the people having the problem is that SE does not give a damn about it (maybe they do and try their best to sort it out but then why not communicate it and instead leave people in the dark, which is indeed very unprofessional).

I can personally get rid of the issue by using a tunneling service and will be using it till the issue is solved or i get tired of having to pay extra to experience a lagfree game, sadly tho this is not a solution for everyone.

[Tiggy]

The lack of communication from SE for over two months now while the issue persists to me and i guess most of the people having the problem is that SE does not give a damn about it (maybe they do and try their best to sort it out but then why not communicate it and instead leave people in the dark, which is indeed very unprofessional).

Threads like this http://forum.square-enix.com/ffxiv/t...P2P-throttling make it clear that they are aware of the problem and are already looking into solutions with the help of the player base. I don't think them telling us "We are aware of the problem and are currently looking for a solution. We deeply apologize for the inconvenience." would make people much happier.

[Ebon_Drake]

SE..

Please give TATA a new router for Christmas. They have been a good boy/girl.

Tyvm.

Love,
-allofus whopayyou

[Furlamseere]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.