Quote Originally Posted by Terius View Post
In game support directed me here, even if its to do with the website I guess...

Not at all happy with the support recieved from SE.
and I would add that on the official website it says:

* Bonus items will be sent only once to the corresponding characters on a given service account

http://na.finalfantasyxiv.com/lodest...ption_service/

We could not know that you could restore the potion within ten days from the use