ALL relic quest progress lost...

[GizzyPoo]

Character Name: Gizzy Poo
World Name: Goblin
Job/Class: White Mage
Time Frame: This afternoon 10/29/13 (est)

Was at Chimera. Entered the instance alone. I tried abandoning the quest in panic, hoping it would end the duty. It didn't, so Chimera killed me. Went back to quest giver to find him having me start all over again! A quest should resume where it was left off. I handed the rod in, I should not have to spent more gil and more time doing it all over again! When I went to put in a ticket for a GM, all I got in reply was a copy paste telling me to go to forums and post my issue. How are we not able to speak with anyone directly in game. Do we not have in game support? This is very frustrating.
Please assist.

[Xalentori]

When I went to put in a ticket for a GM, all I got in reply was a copy paste telling me to go to forums and post my issue. How are we not able to speak with anyone directly in game. Do we not have in game support? This is very frustrating.

Honestly im happy to hear at least you got some kind of reply for your ticket. I put up 2 tickets about this and haven't received a single reply so far. What i figured was; since nobody seems to think on the dev side that this is a serious impact on the end game, i thought it would be still faster to start all over and actually finish it before anybody on the company side would reply. What i think it should have been though was to rollback the progress on the quest and help the players that way rather than speaking vaguely on giving up a deadline for the fix. Don't get me wrong, there are many good sides to this game but honestly if it takes this long to even fix a bug in the very core aspect of the game, maybe the game wasn't meant to be officially released yet who knows....