[Square Enix Account] Notification regarding Login Restriction

[worldofneil]

I know SE can lock down accounts if your IP doesn't match a previous login and you don't have a security token (but not always for some reason), but are you sure this email is genuine? It just screams "phishing email" from the wording used:

For example, "Dear Valued Square Enix Customer" - bit generic? SE would have your name/should be using it.

Does the link in the email go direct to one of their official domains or via some unknown site first?

Just with all the people having their accounts broken into, things like this would be the obvious way of doing it.

[KendoTone]

I know SE can lock down accounts if your IP doesn't match a previous login and you don't have a security token (but not always for some reason), but are you sure this email is genuine? It just screams "phishing email" from the wording used:

For example, "Dear Valued Square Enix Customer" - bit generic? SE would have your name/should be using it.

Does the link in the email go direct to one of their official domains or via some unknown site first?

Just with all the people having their accounts broken into, things like this would be the obvious way of doing it.

I agree, sounds like you were phished, i recommend changing your PW ASAP

[amaginon]

Hello, Thanks for your reply.
It is definitely not a phishing email, since i actually became aware of it, by not being able to log into the game, then i checked my email and found the email from Square. ( I then tried to log onto the forums to ask about it, but was unable to logon here either. The links checked out so I followed it's direction to change my password, and was finally able to logon to game and website.

Source Email = autoinfo_eu@account.square-enix.com

It maybe an IP address issue, but if it is, it is something no other MMO has ever considered an issue before, but if this is why, why not just be upfront about it rather than using obtuse language like "unusual access"