People banned for unfair reasons

[Lafiele]

Case one should have been a clear communication between the father and son.

[Lyndis]

Item 1: You might as well kiss this one goodbye. I work in payments processing and the second that his father issued the chargeback the processor for Square fined them for receiving a dispute. Even if they win it, they have to eat that fee. The card brands can also fine you on top of that if you have excessive disputes. The company can't allow any tolerance of that kind of issue.

Really, if this is the case why can't the support team explain this. They simply tell him that it's unfixable. Are these support people actually doing anything other than reading out of a book that says yes or no? Can he really take any of this information to be true until he is told by someone from the square enix team? They've really left him in the dark. They've taken away a character from him that not only did he put a lot of time into (getting all those classes to fifty) but a character that he has gotten attached to.

[Vanguard319]

Really, if this is the case why can't the support team explain this. They simply tell him that it's unfixable. Are these support people actually doing anything other than reading out of a book that says yes or no? Can he really take any of this information to be true until he is told by someone from the square enix team? They've really left him in the dark. They've taken away a character from him that not only did he put a lot of time into (getting all those classes to fifty) but a character that he has gotten attached to.

Just because someone can build a computer, it does not make them a programmer. I doubt the people in support know anything about payment processing. It just isn't in their field of expertise.

[Kaedan94]

Oh, so that explains why we haven't seen any Rokien threads recently? That's great. My guess is he wasn't banned for having his account hacked, he was probably banned for his behavior. He was an epic troller in the beta forums and still continues it on these forums until he apparently got banned. lol

In the first case, no, there is nothing that will ever be done. Your friend should just get a new copy and register a new account if he wants to play. He can blame his father. Companies don't continue business with people who claim their charges are fraud, regardless of whether or not it was an accident. With very good reason. Just imagine how many "accidents" there would be if there wasn't a zero tolerance policy.

[Kuo]

For the charge back thing I would like to point out that there was another MMO that locked accounts because of the bank(BoA) it's self doing the charge backs(without the user approving of it) and these players got it resolve.

[Kewitt]

The reason why companies have a no tolerance for fraudulent charge, is everytime back charges are put on a CC it effect Rates.
Most CC companies if there are to many back charges on CC will increase the rate at which they charge. So from 1.8% per transaction to say 2% to 4-5%

Well that adds up very very quickly.
It's to bad your friends dad knowing he was paying for his sons things didn't 1st ask his son, Do you know anything about this?
Or do what my hubby was doing before we were married and he was in the same boat. He used his CC for everything, and his mother was paying it off.




As for the other issue, Ya just time, and hope they make the correct call.

[Leknaat]

Unfortunately there is nothing that can be done for your friend in situation one. He'll never get his account back unless he finds some clause/law in the state/country he lives in which would make it illegal for SE to not return his account. (given that I've heard other companies do the same thing - ban accounts for denied charges - there probably is no recourse)

Your second friend... will just have to wait up to 6months for them to finish the investigation.

[Sylve]

You would probably need to speak to the bank in question. When the refusal from the bank came back to SE, they likely believed the account to be stolen, and banned it to prevent personal info from being taken and used elsewhere.
It's actually done to protect the account holder.
I think what you may need to do is prove that, firstly, your friend owns the account, and that secondly, the refusal/fraudulent charge notice was a mistake.
If you can have the bank provide a notice for you to give to SE to 'prove' it was a misunderstanding, as well as the proof of account ownership, you would likely have better luck in reclaiming the account.

[Kimikryo]

Excuse me, but I don't see in any of those 2 unfair bannings.

1) Someone had this game on his fathers CC without telling his father so. His father got confused with a expanse he didn't know nor approved of and called the bank.

2) Someone hackled the account and used it for RMT. RMT is a banable offense. But They do their best to give it back after the hack if possible.

ad1) If you gonna use someone elses CC, at least tell him
ad2) don't follow weird links, don't share your password, don't give "SE Employees" sending you weird tells in Game your password and user details (they will never ask for it), get a Security token.

[Sylve]

Excuse me, but I don't see in any of those 2 unfair bannings.

1) Someone had this game on his fathers CC without telling his father so. His father got confused with a expanse he didn't know nor approved of and called the bank.

2) Someone hackled the account and used it for RMT. RMT is a banable offense. But They do their best to give it back after the hack if possible.

ad1) If you gonna use someone elses CC, at least tell him
ad2) don't follow weird links, don't share your password, don't give "SE Employees" sending you weird tells in Game your password and user details (they will never ask for it), get a Security token.

I could be wrong, but I'm fairly sure he mentioned that the father blocked it because he didn't recognize the charge. If his father was looking for Square Enix or FFXIV, and saw something else charging, i don't blame him if he got startled and blocked it before speaking to his son.