People banned for unfair reasons

[Lyndis]

I have a couple of friends I know in real life who played 1.0 long enough to be legacy members. These two particular friends both managed to get banned shortly after the release of ARR. I post this simply looking for solutions as they have been offered none by support. Either they aren't looking for help in the correct way or Square Enix simply is not cooperating.

This first scenario seems the most unfair as the Square Enix support has litterally told them there is no way to unban his account. The story: My friend was playing FFXIV while being employed in the military. When his service was up and he returned home to help his father take care of his siblings he no longer had a steady source of income. His father payed for all his expenses while he was helping the family. This included the transfer of payment for FFXIV. When his father saw the charge on his bank account he wasn't aware what it was for and he denied payment by calling his bank. Square Enix promptly banned the account under fraud and has told him there is no way for him to get his account back. This was his account: http://lodestone.finalfantasyxiv.com...cicuid=8859490
I would love to know if anyone has had a similar experience and has solved it or has any advice. I understand there was a lack of communication between the father and son, but it seems unfair for there not to be a solution.

The second scenario is a little more controversial and for the most part I'm just looking for if anyone has heard any news on this. This other friend had his account stolen by a gil seller and used to shout in cities as an advertiser. The account was banned within the day. It has now been stuck in under investigation for over two weeks. Everytime my friend tries to contact them they just say there's nothing support can do and the investigation team is looking into all similar problems. Here is his account: http://na.finalfantasyxiv.com/lodest...acter/1355667/
It seems like he'll most likely get his account back. But we've been wondering for how long. Has anyone else in similar situations gotten their account back? I know this has happened to a lot of people is Square Enix doing anything about it?

I just want my friends back

[UBERHAXED]

In the first case, your friend would likely never get his account back. It say there in bold in the user agreement that the user must agree not to retract payment as a fraudulent charge. I'm sure you know there are reasons for including this statement.

[Lyndis]

In the first case, your friend would likely never get his account back. It say there in bold in the user agreement that the user must agree not to retract payment as a fraudulent charge. I'm sure you know there are reasons for including this statement.

Yeah, of course it makes a lot of sense and I understand the quick action. However, accidents do happen and that's what I would assume support is for.

[eyloi]

First case sounds like an issue the father would have to fix. The second sounds like your friend is stuck in the backlogs and will have to wait it out.

Good luck to them both.

[Lyndis]

First case sounds like an issue the father would have to fix.

If there is something my friend could do I'm sure he'd do it. If his father could help that's all he would need to know.

[Reiterpallasch]

It's not that they can't unban wrongfully banned accounts (in the case that something was a simple mistake, such as the fraudulent charge mix up), it's that they just don't want to.

[FinagleABagel]

Nothing you can do about the first scenario, most companies have a zero tolerance for that. It's completely reasonable as well.

[Seig345]

Rokien eh? I remember overhearing a few shout conversations involving him back when I was still in the Central shroud part of the main scenario.

Can't say I'd be optimistic about the first case, but as for the second, it's just a matter of however long it takes for the investigation team to get to his particular case. It's difficult to determine an average wait time, though some have stated they waited 1-2 weeks, but there's any number of unknown variables from our end.

[Silversnow]

First if the father went and reversed the charges back as far as he could then that actually cost SE money as services rendered (account being active) wasn't paid for and they got charged a fee by the bank. Highly unlikely you will be able to get that account back unless the bank fixes all those fee's and SE is willing to accept it as a 'bank error'.

Second. Your friend most likely will get the account back that was compromised just it will take forever and a day. Immediately put a token onto that account. There is the free software one or pay for the hardware one.

Hate to tell you this but I don't consider the bans unfair at all. Unfortunate? Oh yes.

[Roci]

Item 1: You might as well kiss this one goodbye. I work in payments processing and the second that his father issued the chargeback the processor for Square fined them for receiving a dispute. Even if they win it, they have to eat that fee. The card brands can also fine you on top of that if you have excessive disputes. The company can't allow any tolerance of that kind of issue.

Item 2: I had a friend with the same issue, took about 20 days before he got his account back but he did get it back.