Sargatanas, bot Teleport farming !!

[Sinth]

I've actually worked on 3 MMO's <~ Senior Systems Administrator...However, my point relates more to the lack of presence that SE has as compared to the response of other companies.

I was simply acknowledging that their CS is responsive. SE's CS is NOT responsive and when compared to other MMO's is simply, awful. At this point, that's not even an argument or a point of discussion, that's a cold-hard fact.

As a SSA with experience in this area you of all people should know that a lot of the work is done behind the scenes with no external communication. Any external communication given is typically general/fluff and obfuscating of the actions taken, lest they be circumvented in the future. Overall, yes, SE plays their cards much closer to the chest than your average company, but then again, they typically provide higher quality products than your average company.

However, I will agree with you that SE CS is bad. It always has been.

[Gemma]

In all honesty I give up reporting these people. I thought it was doing some good when I reported a player on Sargatanas for botting and a GM actually contacted me to investigate. Yeah didn't do anything, that was almost 5 days ago and guess what, saw that person yesterday in limsa crafting away -_-

What's the point of me reporting these people if I still see them running around botting?
I use to be all for reporting these people but now, I'm not doing SEs job for them anymore, they need to ban these people.
If you're not going to play the game like the rest of us then go play a freakin single player game with game shark on so you can feel all badass.

[Masked]

Overall, yes, SE plays their cards much closer to the chest than your average company, but then again, they typically provide higher quality products than your average company.

However, I will agree with you that SE CS is bad. It always has been.

Not debating that in the slightest. It's all smoke and mirrors but, part of the illusion is a constant presence. SE doesn't have a presence or even the illusion of a presence at all...It's simply, non-existent. So the problem will continue to fester and grow because they lack the manpower to do anything about it.

Disagree about HQ products as well...There are currently FTP MMO's on the market that offer a better product than SE's currently -- That's not saying I don't like/enjoy the game, that's saying there's severe room for improvement.

Look at the service discrepancy between NA and Japan...HUGE difference.

#SECSTHEREISNONE

[Capita]

-snip-

SE's lack of response has literally no correlation with them dealing with or not dealing with issues. In fact, SE has been one of the more open companies in terms of ARR when it comes to addressing user issues, except they do it on a wider scale instead of a personal basis. I could talk to an NCSoft GM all day, but will they get me any changes? Probably not. All you have to do is take a look at SE's updates to see that they're definitely taking feedback and implementing it.

Your argument is silly. Communication is not a requirement for them to do their job when it comes to banning bots and hackers. You really want them to confer to you every time they ban someone you've reported? No game company has ever done that for me. Not even an, "Ok we'll look into this player." Not Blizzard, not NCSoft, not Riot. Ok, maybe Riot (it was vague, but they emailed me saying they banned someone based on my judgment in the tribunal). But that's Riot.

[CrystalRainbow]

If they waved my fee, gave me trusted reporter type access to log in to say 10 server I don't play on. I would log in for 1 hour once a week and report RMT these accounts would be locked out for 72 hour then reviewed.
3 false positives and you loss access.

You wave the fee for like 20 people and all servers are covered and RMT goes away.

[Valcro]

With the recent patch they restricted to only creating 8 characters in 24 hours to prevent bots but.......who needs to create 8 characters in 24 hours. Seriously who? The restriction should have been 2 every 24 hours. They really need to be stricter with this to help stop at least the RMT bots (but at least I did notice I get a lot less tell spam from those now.)

1 is better than 2 in a mere 24 hour period. Nobody needs more than 1 except RMT. Hell most people don't even need more than 1 forever, as long as we can't use mules in this game. So why does RMT get 8 characters still to create per 24 hours? That sounds more like they are trying to keep RMT around and paying their measly 15 dollars per account before it's banned, than it does trying to shut RMT down for good.


If there was a 1 character per week or per month or whatever restriction in place, it would almost solve the RMT ad spam problem over night. I guarantee it.

[Sinth]

If they waved my fee, gave me trusted reporter type access to log in to say 10 server I don't play on. I would log in for 1 hour once a week and report RMT these accounts would be locked out for 72 hour then reviewed.
3 false positives and you loss access.

You wave the fee for like 20 people and all servers are covered and RMT goes away.

This solution still requires too much manpower on SE's end. Individual scrutiny/banning of RMT accounts will take thousands of hours. Every time an account is banned, a new one is created. What is needed is a more systemic solution. However, I do like your way of thinking.

[Tiraelina]

I've actually worked on 3 MMO's <~ Senior Systems Administrator...However, my point relates more to the lack of presence that SE has as compared to the response of other companies.

I was simply acknowledging that their CS is responsive. SE's CS is NOT responsive and when compared to other MMO's is simply, awful. At this point, that's not even an argument or a point of discussion, that's a cold-hard fact.

Combating a problem requires a presence. Not a 2 week delay in combating that presence.

Every game you're making excuses for has just as bad of a presence. Every game you listed also had and still has rampant botting and/or hacking problems.

This is after years, not barely 2 months.

[Masked]

*snip*

You, once again, take my post out of context. I said maintaining a presence, that doesn't mean communicating. That means banning bots, monitoring chat algorithms and actually having decent CS with DECENT response times.

Say I chat with Trion right now, takes 5 minutes to have an agent and an in game response IMMEDIATELY. During peak time, 15 at the most. Everquest - Have an in-game response within 4 hours; Same with NCSoft and ANet. Over 3 hours for SE non-peak and 2 hours VIA telephone...That's not DECENT. 2 WEEKS for an in-game response...Decent? Nah.

Their effectiveness, while important, is not as important as to them actually being present in the game...Which, they're currently not.

We PAY $15/month - Every comparison I've made is a FTP game.

If our service doesn't at least equal theirs, what are we paying for?

[Meimei]

Claiming that SE doesn't care about bots when they ban them after they are reported is ridiculous. You have no evidence to back up your claim and you are doing a disservice to the community by claming that SE doesn't ban reported cheaters (if they are indeed cheating). I have reported 3 teleport gathering bots and all 3 were banned.

How about all their years of inaction, apathy and terrible customer service in FFXI that basically allowed the RMT to run unchecked for years, and completely destroy any semblance of stability the economy once had, before actually attempting to do anything about them? That "evidence" enough for you?

Other MMOs actually deal with their problems on a prompt basis. Go try them and see how minimal the RMT/botter presence is if ya don't believe me.

They're repeating the same mistakes of old. No amount of white knighting can cover that up, kids.

They just don't care.