The Worst In-Game Support I Have Ever Seen In A MMO

[Tubben]

The stupidity of the OP's question/request for the GMs isn't really the issue; the support staff's response time IS.

Edit: simulpost hi-five.

The stupid questions ARE the reason forvlong response times....

[Shikoba]

The stupid questions ARE the reason forvlong response times....

And your'e basing that claim on what evidence?
I work with a ticket system in my day to day job. Just because I get a dumb question doesn't mean I blow it off for over a week.

[BlazeChronic]

And your'e basing that claim on what evidence?
I work with a ticket system in my day to day job. Just because I get a dumb question doesn't mean I blow it off for over a week.

So do I.

And client requests like this sit open in my queue for MONTHS, if not years. That's how it is in the development world. Priorities.




And "Duurr I dun screwed up, please fix my mistakes" usually aren't very highly prioritized. Believe it or not, but some kind of Dev or DBA will have to run a script to get your item back. It's not just a switch some GM with no back-end knowledge of the game system can flip and give you back your stuff.

[Shikoba]

So do I.

And client requests like this sit open in my queue for MONTHS, if not years. That's how it is in the development world. Priorities.




And "Duurr I dun screwed up, please fix my mistakes" usually aren't very highly prioritized. Believe it or not, but some kind of Dev or DBA will have to run a script to get your item back. It's not just a switch some GM with no back-end knowledge of the game system can flip and give you back your stuff.

Right, priorities. Like dealing with Gil seller spam, server lag, etc. that has been so well addressed by SE.

But yeah, keep defending this support team all you like. Clearly it's working out for everyone.