The Worst In-Game Support I Have Ever Seen In A MMO

[squidbunny]

Did you have her call them at all?

I got hacked a few days ago. First thing I did was put in a ticket online but since I didn't want to wait that long I decided to call SE support. I got someone on the phone in 20m or so told them what my issue was, they kicked the hacker off my account and I was able to log back on. So I got my account back about an hour after I realized what happened. While this isn't the Blizz automated account recovery thing, it's really not so bad for time. I did decide to opt out of the rollback because, while I lost about 50k gil (practically nothing) I also gained about 6 stacks of diremite web so I made it all back plus some web to spare for crafting. So, I can't really comment on the week or two it might take her to get the rolback.

She called them twice. It is "being investigated". And she's out 300K/tens of thousands of shards ... nevermind what the hacker cleaned out of our FCC. :/

[Shikoba]

While I don't agree with every criticism of SE support, if you frequent this forum your view would be a lot more cynical.

I can tell you right now in the grand scheme of things your issue both is and should be bottom of the barrel priority.

Sure, it probably is in the big picture of other issues. But as a paying subscriber I still expect the common courtesy of receiving help in a reasonable amount of time regardless of how important the issue may be.