Quote Originally Posted by Kayo View Post
Theyre a foreign based company so im sure the customer service will be lacking but just thank your lucky stars it isnt NCSoft.
FFXI actually had human GMs that could perform basic actions on your account. Contacting one could take a bit, but the few times I called one they got back to me within an hour or so.

On a side note, RMT spammers who were reported would have been sent to Mordion Gaol immediately once verified by a GM. They wouldn't be standing there shouting for 12+ hours.