Banned from the forum due to a moderator being lazy

[Vektrat]

I was banned from the forum for a few hours, and after that my original post was deleted (a reply to Sorry SE, but endgame won't work if you don't fix something.

I will try to be as politically correct in here, in order to avoid having this removed.


I posted this, weeks ago:
[GAMEBREAKING] Ability/moving objects delay and unresponsiveness (affects everybody)


It was locked and moved to the Accepted bugs forums, however a lot of effort and attention by the community and the post was, we believe, ignored.

More posts continued spawning in EVERY forum, so I decided to make a new one, asking for a status of things so that we could stop working on trying to get more proof and so that people could stop continuously the same issue:
SERVER LAG - Player complaints compilation (Demanding a specific answer)

This one also got attention from the community, and in the end an answer, that clearly showed the moderator didn't read the issue, and pointed us to post into the Website suggestions & feedback forum.

I went to this forum (lol), and well, there were already some posts there, so I decided to give it up.

At the same time, a post in the General chat was receiving much more attention than the previous two:
Sorry SE, but endgame won't work if you don't fix something.. For anyone who hasn't read this post, it talks about the issues with server lag in-game, not really about endgame at all.

This post was LOCKED with a note that said that they understand that end-game is important for us, pointing us to post in the Gameplay forum.

Complaints rose, and the following day the moderating team, accepting their mistake of prematurely closing a 70 pages thread, re-opened it apologising, and saying that they "are happy to reopen this thread to let us continue with our end-game discussions", pointing us again to the Gameplay section.

I, though I couldn't feel more indignation when I read that, couldn't help but laugh out loud when I read this, so I proceeded with posting "Joke of the week." while quoting the moderator's answer.

Then I got banned, and the post has been permanently deleted.


After explaining all these proceedings, I'd like to point out my frustration (which I believe is partially shared with the community), indignation, and conclusions to all the proceedings of the moderating team:

1. I don't believe my post was offensive enough to grant a ban or get deleted (however, if it really fit the offensive thresholds, I'd like you to follow reading)
2. If someone should feel offended, that would be me (or us), for after posts that took an enormous amount of effort and community contribution, posts that are the CORE of this forum and probably the #1 concern (even if it was #5 it should get the desired attention) have been ignored
3. If you really find my comment offensive in the first place, this brings me to believe you accept you screwed up again, yet there is no answer to the post once again
4. The community has posted and read through pages, trying to help make this game better (fix it, actually), and are contributing to something that is not their responsibility, whilst you are failing to do what you are supposed to do: moderate if you're a moderator, and transmit and filter information and specially make us feel listened to if you're a community manager (and of course, promote a friendly atmosphere)
5. If there is something any moderator or community manager should do, is read the posts of the community. You are lazy to read 70 pages? Well, you could at least have read the first one (not just the tittle and get confused by it), before screwing up twice in the very same post where people was irritated to begin with.

I believe this is website feedback, I'm sorry if I failed to find the place for this post yet again, next is customer support I assume.

Thanks for your time

// Rant off

[Orophin]

I'm just going to play devil's advocate here (or White Knight as some will term it I'm sure), but not every post on the forums, helpful or not, deserves a personalized response from someone from the community team. They monitor these forums quite frequently (as I'm sure you can tell by the moderation of the threads you outlined) so I'm sure SE is aware that there are issues.

You have to realize that there is a disconnect between the NA and JP offices due to language and time zone differences so the NA reps can't always give an immediate response to everything. Once SE can narrow down whatever the issues are that are causing the game to have latency problems for people you can be sure they'll post something about it. I think I'd rather let them work on it and tell us when they actually resolve it rather than making a post everyday saying "nope we still don't know what is wrong".

[Vektrat]

I'm just going to play devil's advocate here (or White Knight as some will term it I'm sure), but not every post on the forums, helpful or not, deserves a personalized response from someone from the community team. They monitor these forums quite frequently (as I'm sure you can tell by the moderation of the threads you outlined) so I'm sure SE is aware that there are issues.

You have to realize that there is a disconnect between the NA and JP offices due to language and time zone differences so the NA reps can't always give an immediate response to everything. Once SE can narrow down whatever the issues are that are causing the game to have latency problems for people you can be sure they'll post something about it. I think I'd rather let them work on it and tell us when they actually resolve it rather than making a post everyday saying "nope we still don't know what is wrong".

I understand that and this is a quote from myself from the second post:

Again, we understand you may be working on it, that your hands are full, but at least let us know this has reached you and that it is in your TODO list, so that people can stop creating new threads, submitting stuff, and getting confused. Most of us already think this will vanish into ether and never get fixed.

but there are two things that are just plain wrong:

1. This issue has been plaguing every forum with posts with most-comments-in-section for weeks without being addressed (I'll be nice and accept they don't have to reply to every request, but it is not the best move to make to ignore such a concerning issue)
2. When they have replied, they did this in a fashion that clearly showed they didn't even read what the community was posting, so the immediate reaction is to think we are not reaching them (and most of the responses were THREAD-LOCK)

And finally, my random ban, but that's not really what I'm concerned about, after all it's their business and they decide how to run if, they silencing me is good for them, I also welcome this choice, I'm just saying it doesn't really make sense to take action without even knowing what is going on.

[Myrhn]

You got temporary ban because you made fun of a moderator, simple as that. Is like making fun of your boss in his face and expect him to be cool.

[complexxL9]

You got temporary ban because you made fun of a moderator, simple as that. Is like making fun of your boss in his face and expect him to be cool.

Cool bosses are cool. Apparently SE is not.
I've got my share of forum warnings/suspends, most of them due to criticizing SE competence.
I think they should go and ban all the unhappy players so they don't have to fix anything, sure seems going into that direction

[Spoolx]

Tldr

/char..

[Vektrat]

Tldr

/char..

To me, this looks more bannable than anything else that isn't a direct insult, just forum-filler.

Either way, I agree with Soul (complexx); they need to make a distinction between people who is contributing (or believes they are), even if they occasionally get out of rails from being pissed, and people who is just trolling around.

And as mentioned, SE is not a boss, it's up to them to put whatever attitude they want, however, I believe for the good of their business status they shouldn't be taking this one. There's a difference between a punishing authority, and an authority that is trying to calm and keep happiness whilst keeping rules in check.

[botak]

I agree with your post and I think I regret that I just renew my acct for another 3 months.