In-game support auto replies same stuff and cancelled my ticket

[ZohnoReecho]

I don't get it. Your beta account and your current account are different? You made a new service account? If you wanted to keep playing using the phase 4 character you had to keep using that one since they were all transfered. The only thing you can try is deleting the beta char if you can, but even then the name might not be available anymore or new players could impersonate someone else.