All the lag, network issues are server side [CONFIRMED]

[Twilite]

Once again, this all happened to me at least AFTER the Oct 1rst maintenance. I'm not throwing out conspiracy or whatever, but me thinks something messed up during that maintenance that slipped by them.

There's another one friday, if going by their maintenance schedule. So maybe things will stabilize.

[Marishi-Ten]

Bump for relevance because there are 8 new topics on this in 5 hours.

Tell you what, you get a Sr. Systems Admin from the Montreal office to send you an email confirming the problem is on them (providing details) and I'll consider it relevant.

I can't take a canned response seriously when it's basically telling you to go away.

I know this because my company actively uses these responses to deal with our some of our more problematic end users and we don't want to waste time explaining and issue and how to fix as they won't listen because it's not the answer they want to hear.

[Appleh4x]

Tell you what, you get a Sr. Systems Admin from the Montreal office to send you an email confirming the problem is on them (providing details) and I'll consider it relevant.

I can't take a canned response seriously when it's basically telling you to go away.

I know this because my company actively uses these responses to deal with our some of our more problematic end users and we don't want to waste time explaining and issue and how to fix as they won't listen because it's not the answer they want to hear.

Oh, you mean this guy? 5 steps ahead of you. http://www.square-enix-montreal.com/team/Tony-Pressacco

[KisaiTenshi]

So after requesting a refund for the subscription I paid for this month because I haven't been able to play this is the message I received from SE support:

"Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving an Error 90000 when attempting to access FINAL FANTASY XIV: A Realm Reborn, please try again later. This error simply means that the server is congested and you will need to keep trying until you are able to login. We apologize for any inconvenience this may cause you.

Thank you for contacting the SQUARE ENIX Support Center."

Take that you white knight "gurus" of supposed throttling knowledge.

If you notice, that's the same thing mentioned in the 90000 sticky that nobody reads. That is a stock response.

[Appleh4x]

If you notice, that's the same thing mentioned in the 90000 sticky that nobody reads. That is a stock response.

What are you talking about it doesn't say that at all.
"
Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:
- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them
Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie"

[Brises]

It is if the server is specifically timing out certain IPs to improve service going to others. I think it's kind of funny that an SE rep specifically told me it was the server, and you guys are still acing like that isn't the problem.

Most businesses outsource their tech support to agencies who are not even involved with the product, and are given a list of things to say when someone contacts them. It is very rare that an issue needs to be forwarded to the actual contracting business. Many times people will get answers from these "support" agencies that are completely false.

And as far as "all problems"? I have never had a 9000 error, but have had others. That message only specified the 9000 error code.

[Araye]

Hi Apple, while I wanted to jump in with you on this one, I cannot. I get 90k when I have issues on my end. I also get 90k when I'm sitting in Ul'dah crafting and instead of my usual 5 seconds of lag it jumps to 30 seconds. If the SE response directly addressed the latter, I would agree it is conclusive. However, it just says 90k without going into any details. It is as if they are saying, "don't contact us anymore". I believe the issue I have IS server based, but that email does nothing to convince me SE is doing anything about it or even understands what the problem is. Perhaps if you post the first letter as well? And if you did post the first letter somewhere, I'm sorry I must have glanced over it. I'm with you in the lag, Masha

[Appleh4x]

Hi Apple, while I wanted to jump in with you on this one, I cannot. I get 90k when I have issues on my end. I also get 90k when I'm sitting in Ul'dah crafting and instead of my usual 5 seconds of lag it jumps to 30 seconds. If the SE response directly addressed the latter, I would agree it is conclusive. However, it just says 90k without going into any details. It is as if they are saying, "don't contact us anymore". I believe the issue I have IS server based, but that email does nothing to convince me SE is doing anything about it or even understands what the problem is. Perhaps if you post the first letter as well? And if you did post the first letter somewhere, I'm sorry I must have glanced over it. I'm with you in the lag, Masha

Actually my main point was them admitting they have server congestion, which leads to all of those problems. It is pretty basic networking stuff. A server is overloaded so it limits QOS to a number of incoming lines to improve quality for others.

[Brises]

How is that news? They have been admitting server congestion since launch.

[Appleh4x]

How is that news? They have been admitting server congestion since launch.

They admitted to the game being more popular than expected, but not actually congestion. Server congestion directly causes packet loss, timeouts, refused connections... basically all the issues described. The 90k error once logged in is a timeout, and 90k before logging in is a refused connection, and the lag is the mass packet loss.